Fine Jewelry Sales Manager

International Diamond Center offers a luxury retail sales environment in Altamonte Springs, FL (onsite), with a benefits package designed for stability and long-term growth. This Fine Jewelry Sales Manager role pairs sales leadership with a focus on exceptional customer experience, supported by comprehensive benefits including Paid Time Off (7 paid holidays), Medical, Dental, and Vision Insurance, Life Insurance, and a 401K with company match. Salary is $75,000/year.

What you will do

• Maintain an active, visible presence on the sales floor, supporting and guiding customer conversations.
• Monitor team performance, set individual sales goals, and drive results to achieve sales targets.
• Assist with closing sales and resolving client needs when additional support is required.
• Ensure the sales environment stays smooth, organized, and consistently high-performing.
• Deliver a legendary customer experience by engaging clients and building lasting relationships, including ensuring every client is greeted, assisted, and appreciated.
• Oversee client follow-up, including thank-you outreach and review requests.
• Provide ongoing coaching, feedback, and performance updates to support continuous improvement.
• Support training in sales techniques, product knowledge, and customer service.
• Help foster a positive, motivated, team-oriented environment, including assisting with recruiting and onboarding as needed.
• Ensure sales transactions are accurate, complete, and properly documented, including adherence to POS systems and cash handling procedures.
• Maintain inventory accuracy, including case counts and diamond verification.
• Oversee merchandise presentation, pricing updates, and tagging accuracy.
• Keep store cleanliness, organization, and visual standards consistently maintained.
• Monitor repair quality control and completion accuracy.
• Support weekly sales meetings and reporting, and assist with minimizing inventory shrink while maintaining internal controls.
• Handle customer concerns professionally and effectively.
• Complete special projects and additional duties as assigned.

What you bring

• Strong leadership, communication, and interpersonal skills.
• Proven ability to drive sales and motivate a team.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to multitask and perform in a fast-paced environment.
• High level of integrity, accountability, and professionalism.
• High school diploma required.
• Experience in fine jewelry.
• Ability to work weekends, holidays, and special events as needed.

Compensation and benefits

• $75,000/year
• Paid Time Off, including 7 paid Holidays
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401K with Company match