Retail Sales Manager

The Retail Sales Manager is a key driver of process development and ongoing improvement for the in-home retail sales team. In this Hendersonville, TN, onsite role, you will lead training, strengthen communication and execution, and support professional development to advance branch objectives such as customer satisfaction, market share growth, and profitability.

Key Responsibilities

• Train and implement the Pella Windows In-Home Sales Process.
• Partner with the Director of Sales to develop total segment goals and budgets on a monthly and yearly basis.
• Create personalized monthly and yearly goals for each representative that align with management-set company segmented goals.
• Develop and execute a strategy to achieve segment goals.
• Increase sales volume, profit margin, and market share for Pella products in line with company objectives.
• Lead the Replacement business to meet company standards for closing percentage, average size order, yield per opportunity, overall dollar volume, product discounts, returns and allowances, and customer satisfaction scores.
• Ensure timely, professional coverage of all appointments.
• Maintain strong product-line knowledge, including ongoing study of the Pella line and the competition.
• Present the proper brand image as described by Pella management.
• Maintain appropriate staffing levels of sales reps to meet company objectives.
• Support hiring, orientation, training, performance management, and employment decisions for the sales team.
• Resolve customer issues professionally and in a timely manner.
• Coordinate with other Pella managers to achieve team goals.
• Participate in ongoing training required by Pella TN and Pella Corporate.
• Adjust to future changes associated with the role.
• Handle special projects as assigned by management.

Required Qualifications

• Education: College degree required.
• Experience: 2-5 years in-home sales experience; 2+ years sales management experience.
• Computer literacy.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Ability to manage time effectively.
• Ability to adapt quickly and effectively to change.
• Professional handling of unusual situations with customers and installers.
• Maintain a positive attitude.

Performance Metrics

• Actual sales results compared to set goals, including:
  • Dollar volume
  • Closing percentage ratio
  • Average job size
  • Yield per Opportunity
  • Profitability based on average percent of discount
  • Accuracy of all orders, including product, price, required information, notes, directions, special requests, and more
  • Customer Satisfaction scores
• Staffing level of the sales force.
• Development and mentorship of the sales team, including training and reviews.
• Product knowledge.
• Computer and Pella program proficiency.

Salary and Pay Details

Pay: From $110,000.00 per year.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Licenses, Certifications, and Work Location

• Driver’s license: Required.
• Ability to commute: Franklin, TN 37067 (Required).
• Work location: In person (onsite).
• Location: Hendersonville, TN.

Technology

• Computer