Retail Sales Manager

Whitmores Inc. offers a full-time Retail Sales Manager position in East Hampton, NY (onsite) with a salary of USD 95,000 per year. You will play a key role in keeping the Farm Sales Office running smoothly while leading a team and delivering client-first plant guidance. Enjoy a benefits package that includes 401(k), health, dental, vision, and paid time off.

What you will do

As the Retail Sales Manager, you will oversee efficient, profitable retail and wholesale operations, with a strong focus on maximizing plant sales and utilization through high-quality recommendations and coordination across teams.

• Drive retail and wholesale sales using expert plant guidance, personalized recommendations, upselling, and cross-selling.
• Act as the primary client contact, maintaining client records and updating status details in company work tracking spreadsheets.
• Collaborate with the marketing team on e-blasts, seasonal promotions, and relationships with local non-profits and municipality accounts.
• Recruit, train, schedule, and evaluate sales staff, supporting ongoing learning in plant care and sales techniques.
• Run daily morning team meetings and represent the department in weekly managerial and inter-departmental coordination meetings.
• Oversee weekly employee timesheets and submit adjustments to the payroll department.
• Monitor, organize, and restock plant material in retail container yards and balled-and-burlapped (B&B) display areas.
• Coordinate plant deliveries from third-party vendors and internal farm sites with the plant buyer and farm management team.
• Manage plant pricing, software entry, and physical tagging using Gardenware and Nicelabel.
• Handle daily opening and closing procedures, including site gates, signage, sales office setup, and utility vehicles.
• Process customer orders, held invoices, cash drawer balances, and daily transaction reports, matching QuickBooks POS to Square records.
• Tally cash and check payments weekly for delivery to the business office.
• Seasonal responsibilities: Winter conduct field inventory (height and caliper), update catalogs, and finalize pricing guidelines; Spring prepare staffing schedules, expand operational hours, order seasonal supplies, and reach out to clients on the “Client Wish List”; Summer/Autumn run post-holiday plant sales, coordinate crop replanting schedules, and advise clients on seasonal planting timelines.

Requirements

• Ability to work outside in all weather conditions.
• Strong plant knowledge with experience in nursery, garden center, or landscape sales operations.
• Ability and willingness to stay current with horticulture knowledge and trends.
• Hands-on experience with POS systems, including QuickBooks POS and Square, plus spreadsheet management.
• Ability to operate basic yard vehicles (Gators) and follow health and safety regulations.

Tools you will use

Gardenware, Nicelabel, QuickBooks POS, Square, spreadsheets

Job type: Full-time

Work location: In person