Retail Sales Manager

Join Rockford Carpetland USA and lead an established flooring showroom in Sycamore, IL. This role blends hands-on retail leadership with a real personal sales book, supported by a long-term customer base and a team focused on quality products and professional installation. If you thrive in a high-independence environment where strong performance drives uncapped earnings, this is built for you.

Location: Sycamore, IL (in person)

Compensation: $75,000 - $250,000 per year (includes a $50,000 annual management salary plus unlimited commission on personal sales with no commission cap)

What You’ll Do

• Run the day-to-day operations of the Sycamore retail showroom
• Build and maintain a strong personal book of flooring business
• Work with established, long-term customers and manage ongoing opportunities
• Own more complex customer projects from initial sale through completion
• Handle customer concerns, installation issues, and claims
• Coordinate with manufacturers, installers, and internal teams to resolve problems
• Coach and support the showroom sales team
• Monitor open quotes, leads, follow-up, and sales activity to support store results
• Drive store sales and gross-profit performance
• Maintain showroom presentation and merchandising standards
• Coordinate with estimating, installation, office, and operations teams
• Assist with hiring, training, and development of sales consultants
• Review store performance with company leadership and ensure procedures and customer-service standards are consistently followed

What You Bring

• Minimum 5 years of flooring-industry experience
• Strong knowledge of residential flooring products and installation
• Proven retail flooring sales experience
• Experience handling customer complaints, product concerns, installation issues, and claims
• Comfort working professionally through difficult or high-expectation customer situations
• Understanding of quoting, measuring, margins, ordering, installation coordination, and project follow-through
• Sales management or mentorship experience is strongly preferred
• Strong follow-up, project management, and decision-making ownership
• Organized, detail-oriented, and able to balance management responsibilities with personal sales
• Professional communication with customers, installers, vendors, and staff
• Motivated by both leadership responsibility and uncapped earning potential

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Employee discount
• Flexible spending account

About Rockford Carpetland USA

Carpetland USA is a locally owned and operated flooring retailer serving Northern Illinois. The Sycamore location has an established customer base and a long history in the local market, with growth built on long-term customer relationships, experienced sales professionals, quality products, and professional installation. This role supports that foundation by leading the showroom, maintaining those relationships, and continuing to grow the business.