Sales Manager

The Sales Manager oversees and coordinates sales operations for a Groundworks-affiliated branch location in Plainville, MA. This role leads sales execution through direct reports, aligning departmental activity with organizational strategy while supporting customer satisfaction, sales performance, and profitability.

Key Responsibilities

• Coordinate with the General Manager, Regional leadership, and Chief Officers to develop operational goals for the business unit that also support the company’s long-term objectives.
• Build a high-performing sales workforce by ensuring the team is trained, engaged, and empowered to serve customers effectively and efficiently.
• Coordinate sales staffing, training, and performance evaluations for the sales team.
• Implement strategies designed to achieve organizational goals and objectives.
• Lead field forecasting efforts to support accurate, timely forecasts.
• Inspect sales activity to confirm quality and quantity of sales align with company expectations.
• Supervise and coordinate sales team activities, including foundation repair, basement waterproofing, and crawl space repair services.
• Formulate and implement strategic plans aimed at improving customer conversion ratios and department KPI performance.
• Resolve customer complaints related to sales and service, as needed.
• Monitor customer preferences to determine where sales efforts should be focused.
• Regularly and reliably report to work on time each working day as an essential function of the role.
• Perform other duties as assigned.

Required Qualifications

• At least 2 years of experience in a comparable industry, including leading and supervising sales efforts for service or solutions-based business.
• Experience hiring, training, coaching, and mentoring sales representatives.
• Experience establishing KPI targets and implementing strategic plans to improve performance metrics.
• Experience reviewing operational records and reports to forecast sales and assess profitability.

Location and Work Arrangement

Plainville, MA (Hybrid). This is a full-time role that is typically office-based, with potential for hybrid work arrangements.

Working Conditions

• Fast-paced, dynamic environment with frequent need for prompt attention to sales activity.
• Collaborative setting working with internal departments and external partners.
• Occasional extended hours may be required to monitor and respond to online sales activity or manage urgent issues.

Compensation

The anticipated salary range for Massachusetts is $89,185.24 - $111,481.55 per year. Final compensation will be determined based on candidate qualifications, relevant experience, demonstrated capabilities, and work location.

Benefits

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture