Business Development Manager

In this onsite Business Development Manager role at Burlington Kia in Greensboro, NC, you will lead and mentor Internet Sales Consultants by applying proven sales tactics, coaching day-to-day performance, and supporting each consultant in growing their book of business. You will also manage follow-up on customer inquiries across calls, internet, and live chat while providing initial product and financing information.

Key Responsibilities

• Answer incoming customer calls and establish follow-up actions that lead to sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using established email, phone, and live chat scripts and templates.
• Share initial product information with customers and direct them to the appropriate dealership resources.
• Provide initial financing options based on customer needs.
• Follow up with leads who are not ready to schedule an appointment or who do not show.
• Participate in team and process development sessions, maintaining positive working relationships with teammates, sales teams, and dealership management.

Required Qualifications

• Previous dealership management experience or a record as a top sales performer.
• Comfort with networking and learning customer needs on a daily basis.
• At least one prior role with strong customer service experience.
• Team-oriented mindset and collaborative approach.
• Ability to remain prompt and courteous in customer communications.
• Enthusiastic personality.
• Strong computer skills.
• Willingness to complete a pre-employment background check and drug screen.

Benefits

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

About Burlington Kia

Burlington Kia aims to make every customer a customer for life. The dealership emphasizes that happy employees help create happy customers, and rewards individuals who work hard and stay motivated. Every employee is considered critical to the dealership’s success, and the business commits to maintaining the award-winning service and value the community expects.

Equal Opportunity Employer

Burlington Kia is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.