Business Development Representative

Middletown Nissan is adding a Business Development Representative to the Business Development Center (BDC) onsite in Middletown, CT. If you like fast-paced work and want a clear path to meaningful earnings, this full-time call center role focuses on turning inbound and outbound customer conversations into strong appointments and smooth communication between customers and the dealership.

In this position, you will respond to internet, phone, and text inquiries using proven tools such as email, scripts, and templates, and you will maintain daily CRM tracking so follow-ups stay organized and consistent. The team environment is high-volume, with several representatives working together to support the dealership’s sales goals.

What you’ll do

• Answer customer calls and set up follow-ups to drive sales appointments.
• Respond promptly to internet, phone, and text inquiries using email, scripts, and templates.
• Handle work in a high-volume team setting alongside other BDC representatives.
• Use the CRM tracking system daily and follow up with previous and existing customers.

What you bring

• Open availability is necessary.
• Friendly, patient, enthusiastic approach with strong communication skills, a positive attitude, and a strong work ethic.
• High-energy, outgoing presence with confidence on the phone.
• Integrity, reliability, and a collaborative mindset with interest in improving.
• Strong computer and telephone skills.
• Punctual and reliable with a professional appearance.
• Ability to sit for extended periods (typically up to 4 hours, but may be longer).
• Ability to use telephone and computer for the full working shift and to talk on the phone for extended periods.
• At least one previous role in customer service experience is a plus.
• Job duties are example-based and may not be limited to only those listed.

Preferred experience

• BDC experience of at least 1 year in an automotive dealership.

Compensation and schedule

• Full-time role.
• Pay: $35,000.00 to $75,000.00 per year.
• Shift availability: Day Shift (Required) and Night Shift (Required).
• Work location: In person.
• The right individual can exceed $60,000 a year in earnings.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Employee discount

Technologies used: CRM tracking system, email, scripts, templates.