Service & Sales Manager – Coaching

Eco Electric and Plumbing is seeking a Service & Sales Manager – Coaching in Seattle, WA (onsite) to lead and coach a high-performing electrical service team. This role combines hands-on management of electricians’ performance with sales leadership, ensuring established systems are followed while revenue and service expectations are met.

Key Responsibilities

• Serve as the coach and operational lead who can consistently follow established systems and guide technicians to do the same.
• Provide direct oversight of electricians’ performance and sales activities.
• Lead and train team members using the company’s proven service and sales system.
• Monitor field technicians’ performance and deliver guidance to support improvement.
• Apply sales criteria and ensure the team consistently exceeds revenue goals.
• Host weekly team meetings to review the service pipeline, address challenges, maintain performance standards, and reinforce safety compliance.
• Coach electricians on building customer rapport to help sell the right products and services.
• Collaborate with customer service and dispatch teams to support overall business outcomes.
• Manage team schedules to meet ongoing customer demand and adapt for seasonal spikes.
• Manage service work to remain within budget constraints.
• Develop and produce reports covering department performance, quality, and efficiency.
• Support recruitment and comprehensive onboarding of new electricians.
• Coordinate with electricians on truck stock management and compliance with vehicle policy requirements.

Required Qualifications

• Five (5) years of experience in a Service, Sales, or equivalent management role (industry-specific experience not required).
• Strong leadership and team management capability.
• Customer-first mindset supported by a history of high customer service standards.
• Technical proficiency in work order management and reporting systems.
• Experience in strategic planning and financial management.
• Strong problem-solving skills and ability to think creatively.
• Meticulous attention to detail, with emphasis on financial accuracy and safety.
• Ability to adapt to changing environments and manage multiple priorities.
• Openness to continuous learning and improvement.
• Initiative and effectiveness in a collaborative team setting.
• Valid driver’s license with a clean driving record.
• Ability to clear background checks and drug screening tests.

Compensation

Base salary: $90,000 - $115,000 per year.

Performance bonuses: $20,000 - $50,000 per year.

Pay: $90,000.00 - $115,000.00 per year.

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location

Location: Seattle, WA (in person / onsite)