Wireless Sales Manager

OSL Retail Services Inc is hiring a Wireless Sales Manager onsite in Youngstown, OH to lead wireless kiosk operations, coach a sales team, and drive performance.

Responsibilities

• Oversee daily operations of the wireless department to keep service delivery smooth and efficient
• Manage and supervise sales associates, including scheduling, training, and performance evaluations
• Lead the team to meet and exceed sales targets using effective sales strategies and motivation
• Maintain strong product and services knowledge and ensure the team stays current
• Monitor inventory levels and ensure products are stocked and displayed to company standards
• Handle customer inquiries and resolve issues to support high customer satisfaction
• Run regular team meetings to share new sales targets, promotions, and operational changes
• Review sales data, forecast future sales, and adjust strategies based on market trends
• Coordinate with the marketing department to support promotional campaigns and sales initiatives
• Ensure compliance with company policies, procedures, and legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization in the sales area to support a positive shopping environment
• Report to upper management on sales results, potential customer issues, and department performance
• Perform other duties as needed

Requirements

• Full-time role with flexibility to work various schedules, including days, evenings, and weekends
• Retail management experience in wireless or electronics
• Proven ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills for leadership and customer interactions
• Excellent customer service skills with proactive problem-solving, attention to detail, and a solution-focused approach
• Physical ability to lift 30-50 pounds
• Ability to stand or walk for extended periods during shifts
• Track record managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Technologies

• Dailypay
• Wisely
• AI-based tools

Compensation & Benefits

• Salary range: USD 50,000 - 65,000 per year
• Competitive base salary, commissions, and quarterly performance bonuses
• Employee discounts, including up to 50% off wireless services
• RRSP matching
• Paid vacation
• Comprehensive training and career development opportunities
• Employee Assistance Program
• Participation in OSL People and Culture Programs, such as OSL Cares and the Women’s Empowerment Mission
• Daily access to earnings through Dailypay & Wisely cards
• Various discount programs

Core Attributes

• Leadership Skills: inspire and guide the team toward sales targets and exceptional customer service
• Technical Acumen: understanding of wireless technology, products, and industry trends to support sales
• Sales Proficiency: implement sales strategies, set goals, and drive revenue growth
• Customer Focus: improve satisfaction through attentive service and prompt issue resolution
• Communication Skills: strong verbal and written communication to share information clearly
• Problem-Solving Skills: identify issues quickly and develop practical solutions in a fast-paced environment
• Adaptability: adjust strategies in response to market changes or operational challenges
• Organizational Skills: manage multiple tasks, prioritize responsibilities, and maintain efficient operations

About OSL Retail Services Inc

• Outsourced sales services provider for North America’s leading Fortune 500 firms
• Emphasis on a people-centric approach: “Your success is our success. For us, business is personal.”
• Personalized in-store and online LMS training, with partnerships with educational institutions like Franklin University
• Daily access to earnings through Dailypay & Wisely cards, plus various discount programs

AI-Based Tools in the Recruitment Process

• OSL uses artificial intelligence (AI)-based tools to assist with certain stages of recruiting
• Tools support the hiring team by identifying candidates whose experience and qualifications closely align with role requirements
• Final hiring decisions are made by OSL’s recruitment and/or hiring manager team