Wireless Sales Manager

OSL Retail Services Inc is hiring a Wireless Sales Manager (onsite) in Temple, PA to lead wireless kiosk operations and drive team and store performance.

Responsibilities

• Oversee daily operations of the wireless department to support smooth, efficient service delivery
• Supervise a team of sales associates, including scheduling, training, and performance evaluations
• Lead efforts to achieve and exceed sales targets through coaching and sales strategy execution
• Maintain in-depth knowledge of wireless products and services, and ensure the team stays current
• Monitor inventory levels and keep products adequately stocked and displayed to company standards
• Handle customer questions and resolve issues to support high customer satisfaction
• Run regular team meetings to review new sales targets, promotional activity, and operational updates
• Analyze sales results, forecast future performance, and adjust strategies based on market trends
• Coordinate with marketing to implement promotional campaigns and sales initiatives
• Ensure compliance with company policies and procedures, including legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization in the sales area to support a positive shopping environment
• Report to upper management on sales outcomes, potential customer concerns, and overall department performance
• Perform other duties as needed

Requirements

• Full-time role with schedule flexibility, including days, evenings, and weekends
• Retail management experience in wireless or electronics
• Proven ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills for leadership and customer interactions
• Excellent customer service skills, with proactive approach, attention to detail, and problem-solving ability
• Physical ability to lift 30–50 pounds
• Ability to stand or walk for extended periods during shifts
• Track record managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Technologies

• Dailypay
• Wisely

Benefits

• Competitive base salary, commissions, and quarterly performance bonuses
• Employee discounts, including up to 50% off wireless services and RRSP matching
• Paid vacation
• Comprehensive training and career development opportunities
• Employee Assistance Program
• OSL People and Culture Programs, including OSL Cares and the Women’s Empowerment Mission
• Daily access to earnings through Dailypay & Wisely cards
• Various discount programs

Core Attributes

• Leadership Skills: Inspire and guide the team to meet sales targets and deliver strong customer service
• Technical Acumen: Understand wireless technology, products, and industry trends
• Sales Proficiency: Implement sales strategies, set performance goals, and drive revenue growth
• Customer Focus: Improve customer satisfaction and resolve concerns promptly
• Communication Skills: Clear verbal and written communication for leadership and customer interactions
• Problem-Solving Skills: Identify issues quickly and develop practical solutions in a fast-paced setting
• Adaptability: Adjust strategies based on market changes and operational needs
• Organizational Skills: Manage multiple priorities and maintain efficient operations

Compensation: USD 50,000 - 65,000 per year.

Location: Temple, PA (onsite).