Center Sales Director

At EWC Growth, the Center Sales Director will oversee a European Wax Center location in Chicago, guiding daily operations, driving sales performance, and delivering a standout guest experience on site. This is a hands-on leadership role responsible for coaching, hiring, and developing the center team while managing all operational aspects to meet financial targets. The position offers a base salary in the 55,000 to 60,000 USD range, with the potential to earn up to 25,000 USD in annual commissions.

Responsibilities

• Recruit, onboard, and retain high-performing associates
• Provide ongoing coaching, regular feedback, and formal performance evaluations
• Foster a constructive work culture that emphasizes accountability and motivation
• Maintain consistent service excellence across all associates
• Address escalated guest concerns with professionalism
• Support the front desk team and demonstrate service excellence
• Grow retail sales, Wax Passes, and service bookings
• Track and achieve center KPIs and revenue targets
• Implement local marketing plans and community engagement efforts
• Develop associate schedules and manage labor budgets
• Ensure compliance with training, licensing, and HR policies
• Oversee daily operations including timekeeping, payroll, and deposits
• Keep the center clean, safe, and organized
• Adhere to safety protocols and EWC standards
• Audit inventory and manage product orders and EFT/payment processes

Requirements

• Minimum of 3 years in a sales leadership or management role in retail, beauty, or spa
• Luxury environment experience is preferred
• Proven history of achieving sales and operational targets
• Experience leading teams and developing talent
• Strong financial acumen with budgeting and schedule creation skills
• Excellent verbal and written communication and conflict resolution abilities
• Expertise in guest service and sales
• Proficiency in Microsoft Office and POS systems
• Full-time availability with the flexibility to work evenings and weekends
• Fluent in English
• Ability to lift up to 25 lbs and stand for extended periods

Technologies

• Microsoft Office
• POS systems

Benefits

• Base salary of 55,000 to 60,000 USD plus up to 25,000 USD in annual commissions with uncapped earning potential
• Complimentary waxing services
• 50% off exclusive skincare retail products
• 401(k) plan
• Paid time off and sick leave
• Paid parental leave
• Medical, dental, and vision insurance
• Company-paid life and disability insurance (eligibility applies)
• Flexible spending accounts and dependent care benefits
• Pre-tax commuter and transportation benefits
• Ongoing training, recognition programs, and defined career pathing opportunities