Center Sales Director

The Center Sales Director will oversee the daily on-site operations at a European Wax Center location in New York, driving team performance, sales, guest experience, and regulatory compliance while coaching, hiring, and managing center activities.

Location

New York, NY (onsite)

Responsibilities

• Recruit, onboard, and cultivate a high-performing associates
• Provide ongoing coaching, feedback, and formal performance reviews
• Foster a constructive work environment that emphasizes accountability and motivation
• Guarantee consistent, exceptional service delivered by the staff
• Address escalated guest concerns with professionalism and effective resolution
• Support front desk operations and exemplify service excellence
• Grow retail revenue, Wax Pass sales, and service bookings
• Track and meet center KPIs and revenue targets
• Implement local marketing initiatives and community engagement programs
• Develop staff schedules and oversee labor budgeting
• Ensure compliance with training, licensing, and HR policies
• Coordinate daily operations including timekeeping, payroll, and cash handling
• Maintain a clean, safe, and orderly center
• Ensure adherence to safety protocols and EWC standards
• Audit inventory and manage product orders and EFT/payment processes

Requirements

• Minimum 3 years in a sales leadership or management role in retail, beauty, or spa sectors
• Experience in a luxury environment is preferred
• Demonstrated success in meeting sales and operational targets
• Experience leading teams and developing talent
• Financial acumen with budgeting and scheduling responsibilities
• Strong verbal and written communication and conflict resolution skills
• Customer service and sales expertise
• Proficiency with Microsoft Office and POS systems
• Full-time role with open availability, including evenings and weekends
• Fluency in English
• Ability to lift up to 25 pounds and stand for extended periods

Technologies

• Microsoft Office
• POS systems

Compensation

Base salary of $65,000-$75,000 per year, determined by experience, plus up to $25,000 in annual commissions with uncapped earning potential.

Benefits

• Complimentary waxing services
• 50 percent discount on exclusive skincare retail products
• 401(k) retirement plan
• Paid time off and sick leave
• Paid parental leave
• Medical, dental, and vision insurance
• Company-paid life and disability insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and dependent care benefits
• Pre-Tax commuter and transportation benefits
• Ongoing training, recognition programs, and defined career path opportunities