Director Business Development

Houston, TX (onsite) role responsible for business growth planning, physician recruitment/alignment, and department leadership.

Responsibilities

• Identify and recommend strategic physician recruitment or alignment opportunities.
• Partner with Physician Organization leadership and the CEO to support medical staff development, physician contracts, and engagement strategies.
• Own community outreach and community engagement strategy development and execution.
• Lead marketing initiatives targeted to community members, physicians, and employees in collaboration with system efforts.
• Develop, implement, and measure marketing and communications plans to achieve facility objectives and support system brand strategy.
• Oversee department staff activities to ensure quality, productivity, functional excellence, and efficiency against strategic and operational objectives.
• Manage employee engagement and staffing levels, including budget development and compliance; participate in staffing decisions (hiring and termination), coaching and counseling, and policy/procedure development for a safe and effective work environment.
• Ensure training and monitoring initiatives support compliance with ethical and legal business practices and applicable accreditation/regulatory/government requirements.
• Direct and execute strategic, high-level projects and processes independently or through facilitated work teams to complete objectives efficiently.
• Provide staff guidance and feedback; direct management responsibilities including selection, scheduling, supervision, retention, and evaluation.
• Meet or exceed threshold goals for department turnover and/or system metrics on employee engagement indicators (including action readiness score and tier level).
• Provide leadership and communication through regular department meetings, policy and operational reviews, rounding, performance appraisals, new hire feedback sessions, coaching/corrective counseling, and recognition.
• Build strategic relationships across teams, departments, and units; promote teamwork within and between departments and participate in process improvements.
• Partner with physicians, hospital leadership, and community leaders to identify service line growth drivers and opportunities to improve profitability and increase market share.
• Facilitate resolution of physician-related issues impacting hospital operations.
• Lead physician onboarding initiatives and relationship-building to support clinical integration for patients.
• Oversee department operations, designated projects, schedules, and activities; set priorities and functional standards to support timely goal attainment and high patient/customer satisfaction.
• Drive department service standards and activities tied to patient/customer satisfaction; serve on committees as a departmental voice.
• Plan and organize community outreach programs and community engagement strategies.
• Develop and implement the strategic plan for physician recruiting/alignment and physician contracts aligned with the Medical Staff Development Plan and established policies.
• Develop measurable, research-based, facility-specific marketing plans that respond to market trends and support brand strategy locally.
• Serve as part of the system marketing team; collaborate with system Marketing and Communication on local and system clinical service line marketing plans in primary and secondary service areas.
• Maintain a safe, effective working environment by monitoring and revising the department safety plan and required safety guidelines; ensure staff maintain required credentials and competencies.
• Optimize safe outcomes and information systems by monitoring and improving workflow, enhancing operations, and implementing improvements using tools such as lean principles.
• Ensure employee compliance with policies and procedures, including actions related to licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, and more.
• Develop and manage department operational and capital budgets, approvals, and maintenance; plan for capital needs and ensure staffing plans meet department needs with cost-effectiveness in mind.
• Create department strategies to achieve financial targets and staffing needs through productivity optimization, resource/supply efficiency, minimizing incidental overtime and overtime percentage, and other department-specific measures.
• Seek opportunities to develop business, capitalize on market opportunities, and enhance existing business through relationships with physicians, customers, and community.
• Identify and implement innovative practice/workflow changes by leading unit projects and other system-directed activities; may represent HM at community/professional organization meetings.
• Drive change initiatives and maintain effectiveness through evolving responsibilities, processes, requirements, and cultures while partnering with stakeholders.
• Conduct ongoing career discussions with appropriate management and maintain an IDP (individual development plan), including staff development conversations.
• Maintain an in-depth knowledge of operational and corporate strategy, plans, programs, and critical issues to support physician and market strategy.

Requirements

• Master’s degree required.
• 5 years of progressively responsible staff experience in a related field; at least 2 years must be in a Supervisor/Manager/Director role.
• For Houston Methodist employees: 5 years of progressively responsible experience in a related field; at least 2 years must include a role showing progressive leadership responsibility.
• Demonstrated skills/competencies to safely perform the job through ongoing skills, competency assessments, and performance evaluations.
• Sufficient proficiency in English for speaking, reading, and writing to perform essential functions, especially those impacting patient or employee safety/security.
• Ability to interact with others in a way that provides confidence in intentions and in the organization.
• Ability to apply interpersonal styles and techniques to gain acceptance of ideas/plans and adjust behavior based on tasks, situations, and individuals.
• Leadership qualities and critical thinking demonstrated through initiative and effective oral and written communication.
• Ability to identify issues, analyze problems and opportunities using multiple data sources, and take action consistent with facts, constraints, and probable consequences.
• Extensive knowledge of regulatory and accreditation agency requirements affecting the department; ability to stay current on industry changes.
• Highly effective communication skills, including strong written communications and platform presentation abilities.
• Ability to work effectively in a fast-paced environment; demonstrates flexibility and adaptability.
• Capable of leading teams/facilitating groups, building consensus, and maintaining professional work product confidence with senior leadership.
• Ability to work under pressure, balance competing priorities, and remain solution/action oriented.
• Proficiency in spreadsheet, word processing, and presentation software.
• Professional handling of exposure to confidential/sensitive information.
• Exceptional interpersonal and collaboration skills, including negotiation and persuasion to gain acceptance of innovative ideas.
• Ability to make sound decisions on tactics to address consumer growth objectives based on programs/services.
• Ability to understand market research tools and analytics to support a well-seeded brand in the local/assigned market.

• FLSA Status: Exempt
• Work Attire: Business professional: Yes; Uniform: No; Scrubs: No; Other (department approved): No
• On-Call: Yes (emergencies may require on-call, such as disaster or severe weather events)
• Travel: May require travel within the Houston Metropolitan area: Yes; may require travel outside Houston Metropolitan area: Yes