Inside Sales Manager

Erie Home is hiring an Inside Sales Manager for an onsite role in Toledo, OH, overseeing daily inside sales center operations and driving team performance.

Responsibilities

• Review calendars and coordinate staffing for day-to-day inside sales operations.
• Recruit and interview candidates for new hire roles and leadership positions.
• Complete new hire, veteran agent, and regional manager performance reviews.
• Partner with training staff to support onboarding and coach agents as they transition out of training.
• Spot call center improvement opportunities and set measurable goals for staff.
• Identify individual development needs for each representative and regional manager and ensure personal development plans are in place.
• Periodically review inbound and outbound calls to confirm representatives use effective problem-solving and follow best practices.
• Run coaching and counseling sessions as needed.
• Lead one-on-one, team, and department meetings.
• Administer disciplinary actions when required.
• Review and approve weekly payroll, time-off requests, and timesheet error corrections.
• Create and edit territory maps for new and existing markets.
• Perform other duties assigned by the supervisor.

Requirements

• Bachelor’s degree preferred, or equivalent combination of education, training, and experience.
• 3+ years of Inside Sales and/or call center management experience.
• Ability to analyze and respond to reports to improve KPIs.
• Ability to manage multiple tasks and shift priorities to meet demands from different stakeholders without missing deadlines.
• Comfort working in a fast-paced, high-energy, team-oriented environment.
• Self-driven approach with accountability for achieving goals.
• Strong attention to detail and ability to complete work efficiently.
• Excellent verbal and written communication skills with internal and external stakeholders.
• Ability to connect ideas logically, scrutinize and evaluate arguments, identify inconsistencies and errors, solve complex problems, and reflect on results.
• Capacity to provide timely and empathetic service across communication channels with peer and customer needs prioritized.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B).

Technologies

• Microsoft Office Suite
• Outlook
• Word
• Excel
• PowerPoint
• Project
• Access

Benefits

• Industry-best compensation packages.
• Competitive paid health, dental, and vision insurance.
• 401k with company match.
• Paid time off, including paid parental leave.
• Individualized career development programs.
• Childcare assistance.
• Employee assistance programs, including legal, financial planning, and counseling.
• Employee discount marketplace.
• Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Preferred Knowledge, Skills, Abilities or Certifications

• Experience with a large and geographically diverse remodeling or construction company.

Travel Requirements

• Less than 10% domestic travel required.

Overtime / Additional Hours Requirements

• Additional hours may be required (exempt positions).

Physical Requirements

• Normal office environment.
• Indoor work in a climate-controlled setting.
• Sedentary work; sitting most of the time.
• Occasional exertion up to 10 pounds of force and/or negligible amounts frequently or constantly to lift, carry, push, pull, or move objects, including the human body.

Diversity and Inclusion

Erie Home is committed to creating a diverse environment and is proud to be an equal opportunity employer, striving to build an environment that embraces differences and fosters inclusion.

Equal Opportunity

Erie Home recruits, hires, trains, and promotes for all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents essential job functions and cannot be reasonably accommodated in full compliance with the law).