Retail Sales Manager

Pella TN, LLC. offers a role in Nashville, TN (onsite) with a salary of USD 110,000 per year and a benefits package built for long-term stability. Enjoy 401(k) with matching, health, dental, and vision insurance, flexible spending account, and paid time off. This position also supports professional growth through ongoing training with Pella TN and Pella Corporate.

What you’ll do

In this Retail Sales Manager role, you drive process development and improvement across the Retail sales team. You’ll focus on training, communication, and execution to support professional development, results, and the smooth integration of in-home sales representatives to meet branch objectives.

• Train and implement the Pella Windows In-Home Sales Process.
• Partner with the Director of Sales to develop total segment goals and budgets on a monthly and yearly basis.
• Create personalized monthly and yearly goals for each rep that align with company segmented goals set by management.
• Develop and implement strategy to achieve segment goals.
• Drive results that increase sales volume, profit margin, and market share for Pella products in line with company objectives.
• Manage Replacement business performance against standards for closing percentage, average size order, yield per opportunity, overall dollar volume sold, product discounts, returns and allowances, and customer satisfaction scores.
• Assure prompt, professional coverage of all appointments.
• Maintain thorough knowledge of the Pella product line, including studying the product line and the competition.
• Support proper execution of the brand image as described by Pella management.
• Maintain appropriate staffing levels of sales reps to accomplish company objectives.
• Lead hiring, orientation, training, performance management, and employment decisions for the sales team.
• Handle customer issues in a professional and timely manner.
• Coordinate with other Pella managers to achieve team goals.
• Participate in ongoing training required by Pella TN and Pella Corporate.
• Accept and adjust to future changes in the role.
• Complete special projects assigned by management.

How performance will be measured

• Actual sales numbers vs. set goals, including dollar volume, closing percentage ratio, average job size, and yield per opportunity.
• Profitability based on average percent of discount.
• Order accuracy for product, price, and all required information (including notes, directions, special requests, and more).
• Customer Satisfaction scores.
• Staffing level of the sales force.
• Sales team development and mentorship, including training and reviews.
• Product knowledge.
• Computer and Pella programs proficiency.

What you bring

• Computer literacy.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Ability to manage time effectively.
• Ability to adapt to change quickly and effectively.
• Professional handling of unusual situations with customers and installers.
• Maintain a positive attitude.
• College degree required.
• 2-5 years in-home sales experience.
• 2+ years sales management experience.
• Valid driver’s license (Required).
• Franklin, TN 37067 (Required).

Tech

• Computer