Sales Development Representative

Restoke Inc is seeking a Sales Development Representative to support pipeline creation and generate new opportunities with restaurant and hospitality groups. This hybrid role combines prospecting, outbound outreach, lead qualification, and coordination of product demonstrations for Account Executives.

Key Responsibilities

• Serve as the first point of contact for inbound leads, engaging prospects to understand their needs and confirming fit with the Ideal Customer Profile (ICP).
• Proactively source and reach out to potential prospects through strategic outbound efforts, initiating conversations and introducing Restoke solutions.
• Apply hospitality industry knowledge to connect with prospects in an authentic way, empathize with their challenges, and build trust.
• Identify high-potential leads and hand them off to Account Executives with the context and briefing needed for impactful demos.
• Support a continuous flow of qualified leads by engaging inbound prospects and running outbound prospecting activities.
• Share feedback from customer conversations with sales and product teams to help improve strategies and offerings.

Requirements

• At least 2 years of hands-on restaurant or hospitality experience, with experience across FOH, BOH, or management.
• Some B2B sales experience is preferred, but not required, with openness to strong hospitality operators transitioning into tech sales.
• Understanding of restaurant operations, including inventory, labor, food costs, and day-to-day venue pressures.
• Confidence speaking with new people and ability to build rapport quickly with restaurant operators.
• Strong written and verbal communication skills.
• Comfort learning and using CRM systems and sales tools.
• Resilience and positivity when managing outbound activity, rejection, and maintaining motivation.
• Curiosity and willingness to ask effective questions to understand a prospect’s challenges.
• Empathy and personable communication to help prospects feel understood and supported.
• Proactivity, including willingness to pick up the phone, reach out, follow up, and create opportunities.
• Adaptability and coachability, including eagerness to learn, accept feedback, and develop in SaaS sales.
• Based in Austin or willing to relocate; hybrid role with regular in-office time required.

Technologies

• CRM systems
• Sales tools

Compensation & Benefits

• Pay: From $70,000.00 per year
• Base + commission: $70,000 base plus Uncapped Commission
• Health, dental, and vision benefits
• Flexible PTO
• Hybrid schedule with office time in Austin
• Health insurance
• Dental insurance

Work Location

Hybrid remote in Austin, TX 78702

Application Questions

• Why are you interested in this role?
• What was your most memorable restaurant experience in Austin?