Sales Director - Enterprise

Ookla is seeking a Sales Director for North America to lead go-to-market execution for the Downdetector enterprise business. The focus is on aggressive logo acquisition and strategic account expansion across the US and Canada, with an emphasis on enterprise SaaS growth and consultative selling to both technical and business stakeholders.

Role Overview

This North America position owns a distinct go-to-market motion centered on expanding the enterprise footprint through new customer acquisition and deeper penetration within existing accounts. The ideal candidate brings consultative enterprise sales experience and familiarity with areas such as Observability, Service Operations, incident management, Digital transformations, network performance, SaaS analytics, and data-driven business solutions. Success also depends on building and maintaining executive-level relationships and scaling cross-functional collaboration to strengthen Downdetector enterprise adoption.

Key Responsibilities

• Execute sales strategies designed to grow into target markets including Finance & Banking, Tech, SaaS & Cloud, and Retail & Platforms.
• Build and maintain high-level stakeholder relationships across Customer Experience (CX), Care, Digital Operations, Observability, and Site Reliability Engineering (SRE).
• Support strategic engagements with solutions partnerships and resellers to expand pipeline and align Downdetector with global technology consulting frameworks.
• Drive Land, Expand & Grow initiatives to maximize revenue from existing enterprise customers.

Requirements

• Bachelor Degree or equivalent working experience.
• 10+ years in a similar Sales or Business Executive role.
• Demonstrated success in enterprise SaaS sales, with a record of results in the NORAM market.
• Experience selling into one or more teams such as Observability, CX, Digital Ops, or SRE within Finance, Tech, or Retail verticals.
• Ability to navigate complex consulting partnerships to drive enterprise-wide adoption.

Compensation

The salary compensation range for this role is USD 100,000 to USD 150,000 annually.

Your actual pay may be determined based on job-related knowledge, skills, and experience, as well as geographic location. Individual pay within the range is also influenced by factors including experience level, role scope, capability to perform the position, education and training, and business and company performance.

Location

Remote (North America coverage across the US and Canada).