Sales Manager

Amstill Roofing is seeking a driven Sales Manager for a hybrid field-and-office role in the Chattanooga, TN area. This position is designed as a player-coach leadership role, responsible for leading a branch sales team while maintaining personal production and driving revenue, pipeline accuracy, and customer contract integrity.

Key Responsibilities

• Lead, manage, and develop a team of Outside Sales Representatives and Canvassers by setting clear expectations, holding individuals accountable to targets, and conducting regular performance reviews.
• Run daily and weekly sales meetings to review pipeline status, reinforce sales processes, address objections, and recognize top performers.
• Complete recurring ride-alongs and field coaching sessions with each rep, delivering specific, actionable feedback based on observable behaviors.
• Collaborate with the General Manager and HR to recruit, interview, and onboard new sales team members in line with company hiring standards.
• Identify performance gaps early and develop improvement plans with the General Manager and HR before issues escalate.
• Maintain an active personal pipeline and carry an individual sales target set by the General Manager, leading by example in the field.
• Conduct homeowner inspections, present proposals, and close contracts using the same sales process expected from the broader team.
• Own branch pipeline management in CRM, ensuring leads, appointments, proposals, and contracts are accurately entered, staged, and maintained by every team member.
• Review pipeline data daily to identify stalled deals, aging leads, and follow-up gaps, then drive resolution with the responsible rep.
• Prepare and present a weekly sales forecast and pipeline summary to the General Manager, including projected revenue, close rate, and key opportunities.
• Track and report lead source performance, canvassing productivity, conversion rates by rep, and overall pipeline health to guide coaching priorities and resource allocation.
• Coordinate with the Production Coordinator and General Manager to align sales activity with production capacity and avoid overselling into constrained scheduling windows.
• Serve as the branch subject matter expert on residential insurance claims, guiding customers and reps through claim filing, adjuster meetings, scope documentation, and supplement negotiations.
• Attend adjuster meetings with reps as needed to support complex or high-value claims, modeling adjuster engagement for the team.
• Ensure reps are trained and proficient in insurance sales methodology, Xactimate scope interpretation, and supplement best practices.
• Stay current on local carrier trends, policy changes, and adjuster practices, communicating relevant updates to the team and General Manager.
• Review contracts and proposals for accuracy before submission, confirming completeness and consistency of scope, pricing, materials, and terms with company standards.
• Handle customer escalations involving the sales process promptly and professionally, owning resolution and communicating outcomes to the General Manager.
• Maintain personal and team net promoter score aligned with branch targets by soliciting reviews and referrals systematically.
• Own onboarding and field training for new Outside Sales Representatives, ensuring new hires are productive and pipeline-ready within 30 days.
• Maintain proficiency in and actively train the team on the full Alloy sales process, objection handling, product knowledge, insurance claims workflows, and CRM usage.
• Identify and communicate training and development needs to the General Manager and HR, supporting company-wide sales training initiatives.
• Develop internal sales talent for advancement into senior rep, team lead, or future Sales Manager roles within the Alloy platform.

Requirements

• High school diploma or GED equivalent required; bachelor’s degree in business, marketing, or related field preferred.
• Minimum 3 to 5 years of outside sales experience, including 1 to 2 years in a sales leadership, team lead, or player-coach capacity.
• Proven personal sales production and team quota attainment in residential services, construction, or roofing.
• Experience with the residential insurance claims process, including working with homeowners and insurance adjusters on storm damage claims.
• Valid driver’s license and reliable personal transportation, with ability to travel within the branch’s service territory daily.
• Proficiency with CRM or field service management platforms, with the ability to enforce data entry and pipeline discipline.
• Strong coaching, communication, and interpersonal skills to motivate and develop team members across varying experience levels.

Technologies

• CRM
• Xactimate
• ServiceTitan/SaleForce
• JobNimbus
• AccuLynx
• Symbility

Compensation & Schedule

• Base salary plus performance-based commission and bonus structure.
• Total compensation commensurate with experience and market; discussed in detail during the interview process.
• Commission on personal production per the branch Sales Manager compensation agreement.
• Team performance bonus based on branch revenue attainment against target, paid per the executed Sales Manager Bonus Agreement.
• Mileage reimbursement per company policy for use of a personal vehicle in the field.
• Exempt, salaried position; overtime is not applicable.
• Full-time role with weekday and Saturday availability required based on field sales leadership demands.
• Peak storm season and high-volume periods require flexibility in hours and availability.
• Primarily field-based with regular time in the branch office; remote work is not available.

Salary: USD 85,000 per year.

Benefits

• Medical, dental, and vision insurance, eligibility begins the first of the month following 60 days of employment.
• 401(k) retirement plan with company contributions, eligibility per plan terms.
• Paid time off accrued per company policy.
• Structured onboarding including Alloy Roofing sales methodology training, CRM certification, and insurance claims process training.
• Career path into General Manager or Division-level leadership roles as the Alloy Roofing platform grows.

Physical Requirements

This is a hybrid field and office role. Candidates must be able to perform essential physical functions with or without reasonable accommodation.

• Drive extensively throughout the branch service territory daily to conduct ride-alongs, attend adjuster meetings, run inspections, and visit job sites.
• Walk residential rooftops and navigate ladder access to perform or observe roof inspections; comfort working at heights is required.
• Stand and walk for extended periods during field coaching sessions, neighborhood canvassing observations, and job site visits.
• Navigate varied terrain including lawns, driveways, uneven ground, and active job sites in all weather conditions consistent with local seasonal conditions.
• Sit for periods during office-based work, team meetings, pipeline reviews, and administrative tasks.
• Operate a computer, keyboard, and smartphone for pipeline data, communications, and reporting throughout the workday.
• Occasionally lift, carry, or transport sales materials, product samples, or collateral weighing up to 30 lbs.
• Alloy Roofing is committed to providing reasonable accommodations; applicants requiring accommodation should notify Human Resources during the application or interview process.

Preferred Qualifications

• Prior roofing or exterior home improvement sales management experience strongly preferred.
• Familiarity with Xactimate, Symbility, or insurance scope of loss documentation.
• Experience with ServiceTitan/SaleForce, JobNimbus, AccuLynx, or similar platforms.
• Established relationships with local insurance adjusters, real estate agents, or property managers in the branch service area.
• Bilingual proficiency in English and Spanish is a plus in markets with significant Spanish-speaking customer populations.

Location

Chattanooga, TN (hybrid).