Center Sales Director

The Center Sales Director at EWC Growth leads the on-site operations of a European Wax Center location in Boston, MA, with accountability for team performance, sales-driven financial results, and guest satisfaction. This role serves as the top on-site leader, ensuring compliance with EWC Growth standards and service levels while guiding coaching, development, and daily operations.

Responsibilities

• Recruit, onboard, and retain high-performing associates
• Provide ongoing coaching, regular feedback, and formal performance reviews
• Cultivate a positive work culture that supports accountability and motivation
• Ensure consistent delivery of exceptional service by all team members
• Address escalated guest issues and complaints with professionalism
• Support the front desk team and model service excellence
• Grow retail sales, Wax Passes, and service bookings
• Track and achieve center KPIs and revenue targets
• Implement local marketing initiatives and community engagement
• Develop associate schedules and manage labor budgets
• Maintain center compliance with training, licensing, and HR policies
• Oversee day-to-day operations including timekeeping, payroll, and deposits
• Maintain a clean, safe, and organized center environment
• Ensure adherence to safety protocols and EWC standards
• Audit inventory and manage product orders and EFT/payment processing

Requirements

• At least 3 years in a sales leadership or management role within retail, beauty, or spa sectors
• Experience in a luxury environment is preferred
• Proven track record of achieving sales and operational targets
• Demonstrated team leadership and talent development capabilities
• Financial acumen with budget management and schedule planning experience
• Excellent verbal and written communication and conflict-resolution skills
• Strong guest service and sales expertise
• Proficiency in Microsoft Office and POS systems
• Full-time availability with flexibility to work evenings and weekends
• Fluent in English
• Ability to lift up to 25 lbs and stand for extended periods

Technologies

• Microsoft Office
• POS systems

Benefits

• Base salary of 65,000 to 70,000 USD per year, determined by experience, plus up to 25,000 USD in annual commissions with uncapped earning potential
• Complimentary waxing services
• 50 percent discount on our exclusive skincare retail products
• 401(k) retirement plan
• Paid time off and sick leave
• Paid parental leave
• Medical, dental, and vision insurance
• Company-paid life and disability insurance for eligible employees
• Flexible Spending Accounts and dependent care benefits
• Pre-tax commuter and transportation benefits
• Ongoing training, recognition programs, and clear career path opportunities

Equal Employment Opportunity

EWC Growth is an equal opportunity employer and is committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.

Disclaimer

This job description is not exhaustive and duties may be added or modified at any time to meet business needs.