Director of Business Development Operations

Own end-to-end program execution and performance management for critical roadmap deliverables at ADP in Florham Park, NJ.

Responsibilities

• Lead day-to-day program execution, including guidance for issue resolution and support for teams in defining and mitigating risks.
• Define program scope and build, deploy, and maintain a program execution plan.
• Create and maintain leadership-ready presentation materials for review sessions.
• Build milestone schedules with timelines, maintain visibility into key initiatives, and facilitate effective meetings.
• Drive improvements and coordinate event logistics (including customer visits).
• Collect, assemble, organize, and analyze program data to track and share metrics with minimal direction.
• Apply relevant policies, procedures, and regulations to keep delivery progress aligned with roadmap deliverables.
• Develop executive-level briefings using appropriate technologies to enable collaboration and integration.
• Own program-level schedule and budget; monitor plan execution and communicate status across program and project participants.
• Negotiate project changes and incorporate updates into project control systems to maintain work statement, cost, and schedule baselines.
• Maintain strong internal customer relationships to support superior customer satisfaction.
• Maintain accountability for program performance to the Sr. Principal Program Manager of the Portfolio Management Office.
• Work under pressure and to challenging deadlines while coordinating diverse stakeholder inputs.
• Coordinate and review inputs from Product Management, Operations, Compliance, Implementation, Service, legal, and finance.
• Prepare presentations and recommendations for diverse audiences, including executive leadership.
• Set clear scope boundaries to prevent scope creep and help assign appropriate resources.
• Apply program management best practices to complex programs and deliver against targets related to budget, schedule, product performance, quality, reliability, manufacturability, and production.
• Lead risk management activities: identify, track, quantify, and evaluate program-specific risks; establish and execute mitigation strategies.
• Stay engaged across program work to anticipate issues, drive resolution, and ensure overall program effectiveness.

Requirements

• 10+ years of Program Management experience.
• Experience using industry-standard program management techniques, tools, and best practices.
• Proven ability to manage complex programs, including integration across multiple workstreams, suppliers, and customer resources.
• Strong interpersonal communication and presentation skills.
• Ability to understand technical requirements.
• Logical approach to improving processes and solving problems.
• Experience with non-technical, process, and operations-related programs is required.
• Proven background serving as a right hand to a General Manager, working directly with C-level executives to develop and communicate strategy goals of the HCR Division.

Location

• Florham Park, NJ (onsite)

Compensation

• USD 114,500 - 213,500 per year
• Base salary offers may vary based on location, skills, and relevant experience.
• Actual compensation will not be less than applicable minimum wage or minimum exempt salary requirements under federal, state, and local laws.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off