Retail Sales Manager

Conrad’s Tire Express And Total Car Care is seeking a Retail Sales Manager to lead sales performance while delivering an exceptional customer experience in a fast-paced automotive service environment. If you value clear expectations, a safety-first culture, and the chance to coordinate day-to-day retail and shop workflow, this onsite role in Parma, OH offers a hands-on leadership opportunity with an annual salary range of $28,000 to $45,000.

What you’ll do

In this role, you will manage day-to-day sales operations, help customers identify the right tire and automotive solutions, and keep the shop and showroom running smoothly.

• Greet customers and assess tire and automotive service needs in a professional, customer-focused way.
• Recommend and sell tires, services, and accessories aligned with customer requirements and store sales goals.
• Handle sales transactions across retail, wholesale, and national accounts accurately and efficiently.
• Oversee shop workflow to balance service sales with available staff, equipment, and time.
• Track inventory levels, assist with tire stocking, and maintain organized, attractive point-of-sale displays.
• Complete daily opening and closing duties, including safe deposit handling and basic shop support tasks such as occasional tire mounting and balancing.
• Lead by example to promote a clean, organized, customer-friendly showroom and service environment.
• Use strong multitasking skills to manage customer interactions, sales activity, and operational priorities at the same time.
• Apply automotive product knowledge to support tire selection, alignment needs, and general vehicle maintenance recommendations.

What you bring

• A strong belief in safety, with an expectation to Be Safe 100% of the time.
• Alignment with the company mission, vision, and values.
• A strong work ethic and commitment to results.
• Team-first mindset and ability to adapt to diverse team members.
• Ability to perform in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills.
• High level of time management, accountability, and prioritization.
• Organized, solution-oriented approach with problem-solving ability.
• Self-motivation, goal orientation, and drive to accomplish department goals.
• Strong critical thinking and attention to detail.
• Highly customer-centric relationship building skills.
• Motivation to meet and exceed sales goals while promoting company products and services.
• Capability to manage multiple priorities, including customer service, sales transactions, and workflow coordination.
• Ability to work closely with technicians, service advisors, and management to ensure smooth operations.
• Valid Drivers’ License Required.
• Minimum 1 years of experience.

Work environment and classification

Classification: Exempt. This position operates in a fast-paced automotive service environment with frequent exposure to varying temperatures. The role requires extended periods of standing, bending, and lifting tires or equipment, along with adherence to safety procedures and proper use of personal protective equipment (PPE).