Wireless Sales Manager

OSL Retail Services Inc is hiring a Wireless Sales Manager for an onsite wireless kiosk in Saint Marys, PA. In this full-time role, you will oversee daily department operations, lead a sales team, and work to achieve sales targets while maintaining strong customer satisfaction and compliance standards.

You will report to the District Manager and play a central role in running an efficient, well-stocked, and well-presented retail environment. The position also includes forecasting, budgeting, promotion coordination, and regular reporting on performance and customer needs.

What you’ll do

• Oversee the wireless department’s day-to-day operations to support smooth and efficient service delivery
• Manage and supervise sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals through motivation and sales strategy execution
• Maintain strong knowledge of products and services and ensure the team stays well-informed
• Monitor inventory levels and ensure products are stocked and displayed according to company standards
• Handle customer inquiries and resolve issues to support high customer satisfaction
• Run regular team meetings to communicate new sales targets, promotional activities, and operational changes
• Analyze sales figures, forecast future sales, and adjust strategies based on market trends
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives
• Ensure compliance with company policies, procedures, and applicable legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization within the sales area to support a pleasant shopping environment
• Report sales results, potential customer issues, and overall department performance to upper management
• Perform additional duties as needed

What you bring

• Full-time availability with flexibility to work various schedules, including days, evenings, and weekends
• Retail management experience in wireless or electronics
• Proven ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills for leadership and customer interactions
• Excellent customer service skills with a proactive, detail-oriented, problem-solving approach
• Ability to lift 30-50 pounds
• Capability to stand or walk for extended periods during shifts
• Track record managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Compensation and benefits

• Salary: USD 50,000 - 65,000 per year
• Competitive base salary plus commissions and quarterly performance bonuses
• Employee discounts, including up to 50% off wireless services and RRSP matching
• Paid vacation
• Comprehensive training and career development opportunities
• Employee Assistance Program
• Participation in People and Culture Programs, such as OSL Cares and the Women’s Empowerment Mission
• Personalized in-store and online LMS training
• Daily access to earnings through Dailypay & Wisely cards
• Various discount programs

Role focus areas

• Leadership Skills: inspire and guide a team toward sales targets and exceptional customer service
• Technical Acumen: understand wireless technology, products, and industry trends to support effective selling
• Sales Proficiency: set performance goals, implement sales strategies, and drive revenue growth
• Customer Focus: improve customer satisfaction through attentive support and prompt issue resolution
• Communication Skills: strong verbal and written communication to convey information clearly
• Problem-Solving Skills: identify issues quickly and develop practical solutions in a fast-paced environment
• Adaptability: adjust strategies based on market changes or operational challenges
• Organizational Skills: manage multiple tasks, prioritize responsibilities, and maintain efficient operations