Wireless Sales Manager

OSL Retail Services Inc is hiring a Wireless Sales Manager in Saint Marys, PA (onsite). This full-time role offers a competitive base salary of $50,000 - $65,000 per year, with commissions and quarterly performance bonuses. You will lead a wireless team while supporting a customer-first environment backed by training, career development, and employee programs.

What you’ll get

• Competitive compensation: base salary, commissions, and quarterly performance bonuses
• Employee discounts: extensive discounts, including up to 50% off wireless services
• RRSP matching
• Paid vacation
• Training and career development
• Employee Assistance Program
• OSL People and Culture Programs, including OSL Cares and the Women’s Empowerment Mission
• Daily access to earnings through Dailypay & Wisely cards
• Various discount programs

Responsibilities

• Oversee daily operations for the wireless department to ensure smooth, efficient service delivery
• Supervise a team of sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals using effective sales strategies and team motivation
• Maintain strong product and service knowledge and ensure the team stays informed
• Monitor inventory levels and ensure products are stocked and displayed to company standards
• Handle customer inquiries and resolve issues to support high customer satisfaction
• Run regular team meetings to communicate new targets, promotions, and operational updates
• Analyze sales figures, forecast future sales, and adjust strategies based on market trends
• Coordinate with marketing to implement promotional campaigns and sales initiatives
• Ensure compliance with company policies, procedures, and applicable legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization in the sales area to support a positive shopping environment
• Report to upper management on sales results, potential customer issues, and overall department performance
• Perform other duties as needed

Requirements

• Full-time role with flexibility to work various schedules, including days, evenings, and weekends
• Retail management experience in wireless or electronics
• Proven ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills for leadership and customer interactions
• Excellent customer service skills with a proactive approach, attention to detail, and problem-solving ability
• Physical ability to lift 30-50 pounds
• Ability to stand or walk for extended periods during shifts
• Solid experience managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Core attributes

• Leadership Skills to guide a team toward sales targets and exceptional customer service
• Technical Acumen to understand wireless technology, products, and industry trends
• Sales Proficiency in building strategies, setting goals, and growing revenue
• Customer Focus through attentive service and quick resolution of issues
• Communication Skills for clear verbal and written interaction
• Problem-Solving Skills suited to a fast-paced environment
• Adaptability to respond to market and operational changes
• Organizational Skills to manage multiple priorities and keep operations running efficiently

Tools you may use

• Dailypay
• Wisely
• Artificial intelligence (AI)-based tools
• LMS
• Franklin University

Preferred: A solid track record of managing budgets, forecasting sales, merchandising, and retail metrics, plus experience with recruitment, coaching, HR, and Canadian employment standards.