Wireless Sales Manager

OSL Retail Services Inc is hiring a Wireless Sales Manager for an onsite wireless kiosk location in DuBois, PA. In this full-time role, you lead day-to-day operations, guide a sales team to hit or exceed targets, and support an excellent customer experience across wireless products and services.

Reporting to the District Manager, you’ll manage sales performance, inventory, compliance, budgeting, and promotional coordination while keeping the store environment organized and customer-ready. The position offers a base salary of USD 50,000 to 65,000 yearly, along with commissions and quarterly performance bonuses.

What you’ll be responsible for

• Oversee daily operations for the wireless department to ensure consistent, efficient service delivery
• Supervise a team of sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals by applying effective sales strategies and motivating the team
• Maintain strong product and service knowledge and ensure the team stays informed
• Monitor inventory levels, ensuring products are adequately stocked and displayed according to company standards
• Handle customer inquiries and resolve issues to maintain high customer satisfaction
• Run regular team meetings to share new sales targets, promotions, and operational updates
• Analyze sales results, forecast future performance, and adjust strategies based on market trends
• Coordinate with the marketing department to support promotional campaigns and sales initiatives
• Ensure compliance with company policies and procedures, as well as applicable legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization in the sales area to support a positive shopping environment
• Report to upper management on sales outcomes, potential customer concerns, and overall department performance
• Complete additional duties as needed

What we’re looking for

• Full-time schedule with flexibility to work days, evenings, and weekends
• Retail management experience in wireless or electronics
• Proven ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills for leadership and customer interactions
• Excellent customer service skills, with a proactive, detail-oriented approach to problem-solving
• Ability to lift 30-50 pounds
• Capability to stand or walk for extended periods during shifts
• Solid experience managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Compensation and benefits

• Competitive base salary plus commissions and quarterly performance bonuses
• Employee discounts, including up to 50% off wireless services
• RRSP matching
• Paid vacation
• Comprehensive training and career development opportunities
• Employee Assistance Program
• Participation in OSL People and Culture Programs, including OSL Cares and the Women’s Empowerment Mission
• Daily access to earnings through Dailypay & Wisely cards
• Various discount programs

Core attributes for success

• Leadership Skills to guide the team toward sales targets and customer service excellence
• Technical Acumen to understand wireless technology, products, and industry trends
• Sales Proficiency to implement strategies, set goals, and drive revenue growth
• Customer Focus to improve satisfaction and resolve issues promptly
• Communication Skills with strong verbal and written abilities
• Problem-Solving Skills to address issues quickly in a fast-paced environment
• Adaptability to adjust strategies as market or operational needs change
• Organizational Skills to manage multiple priorities and keep operations running smoothly