Automotive Business Development Manager

Lead in-store business development operations for a dealership team in Lenox, MA, focused on customer engagement, appointment volume, and measurable sales performance.

Responsibilities

• Own and manage daily operations for the in-store BD function within Sales and/or Service
• Recruit, train, coach, and motivate business development representatives as needed
• Oversee inbound and outbound lead handling across phone, email, text, and chat
• Set performance goals and KPIs for appointment setting, show rates, and conversion
• Ensure consistent follow-up processes and maintain dealership CRM compliance
• Review reports and metrics to spot opportunities and drive continuous improvement
• Collaborate with Sales, Service, and Marketing teams to maximize results
• Maintain high customer satisfaction and brand standards
• Develop scripts, processes, and best practices to improve lead management outcomes

Requirements

• 2+ years of automotive business development/BDC experience (management experience not required)
• Proven results in lead management, appointment setting, and conversion
• Strong leadership, coaching, and communication skills
• CRM proficiency, with VinSolutions preferred
• Data-driven mindset with strong analytical skills
• Ability to multitask in a fast-paced dealership environment
• Professional phone presence and a customer-focused attitude

Technologies

• VinSolutions

Benefits

• Medical and Dental Benefits
• Health insurance
• Dental insurance
• Vision insurance
• Disability, Life, and Accident Insurance
• Disability insurance
• Employee assistance program
• Medical/Dependent Flexible Spending Account
• Flexible spending account
• 401(k)
• Paid vacation
• Paid holidays
• Paid time off
• Direct deposit
• Online benefits portal
• Access to your pay via mobile app
• Schedules that respect your work/life balance
• Employee service discount
• Competitive Pay
• Opportunity for career development
• Paid training
• Regular performance feedback and formal review

Compensation: USD 80,000 - 110,000 per year

Location: Lenox, MA (onsite)

Experience: 2 years minimum

Preferred qualifications:

• Experience managing both Sales and Service Business Development teams is helpful but not necessary
• Background in digital marketing or lead generation strategies
• Prior experience in a highline dealership setting