Automotive Sales Manager

Johnson Automotive in Apex, NC is seeking an experienced Automotive Sales Manager to oversee day-to-day performance of the Sales Department. The role focuses on coaching the team, managing sales activity and CRM usage, structuring deals, and coordinating with other departments to support customer satisfaction and dealership results.

Responsibilities

• Lead, coach, motivate, and develop the Sales team to achieve individual and departmental goals.
• Maintain an active presence on the sales floor and provide real-time coaching and support.
• Conduct deal reviews and structure transactions that balance customer needs, competitive positioning, and dealership profitability.
• Partner with Sales Consultants throughout the sales process to help move opportunities forward and close business.
• Monitor key sales activity including appointments, leads, follow-up, prospecting, and other performance indicators.
• Reinforce consistent use of the dealership’s CRM and established sales processes.
• Review customer opportunities to ensure leads are handled promptly, professionally, and consistently.
• Conduct regular one-on-one coaching, performance discussions, and sales meetings.
• Identify training and development needs and support Sales Consultants with product knowledge, sales skills, and performance.
• Support recruiting, onboarding, training, and retention of a high-performing Sales team.
• Help establish sales goals and maintain accountability for achieving them.
• Work with Finance & Insurance to support an efficient transition from vehicle selection through final delivery.
• Monitor new and pre-owned inventory and assist with pricing, merchandising, aging, and inventory needs.
• Maintain awareness of Hyundai programs, incentives, inventory, market conditions, and competitive activity.
• Ensure required Hyundai training and certifications are completed.
• Support exceptional customer satisfaction and assist in resolving concerns when management involvement is needed.
• Collaborate with Service, Parts, Finance, and dealership leadership to support overall operational success.
• Maintain compliance with Johnson Automotive policies, dealership procedures, and applicable legal and regulatory requirements.

Requirements

• Previous automotive retail sales experience with demonstrated success.
• Previous automotive sales management, team leadership, or comparable leadership experience strongly preferred.
• Strong knowledge of dealership sales operations and the automotive retail sales process.
• Experience structuring and desking automotive transactions.
• Strong coaching, leadership, and performance-management skills.
• Ability to establish clear expectations and hold team members accountable.
• Excellent communication, negotiation, and closing skills.
• Strong understanding of CRM utilization, lead management, follow-up, and prospecting.
• Ability to interpret sales reports and performance metrics and turn that information into action.
• Strong organizational and time-management skills.
• Customer-focused approach with the ability to resolve concerns professionally.
• Ability to work effectively with Sales Consultants, Finance, and other dealership departments.
• Comfort with dealership technology, CRM systems, and manufacturer platforms.
• High standards of professionalism, integrity, and accountability.
• Valid driver’s license and driving record acceptable under Company standards.
• Availability to work a retail automotive schedule, including Saturdays as required.

Technologies

• CRM
• Hyundai programs
• Manufacturer platforms

Benefits

• Paid Holidays
• Paid Time Off
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts
• Medical, Dental, and Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Hospital Insurance
• Healthcare and Dependent Care Savings Accounts
• Employee Assistance Program
• Pet Insurance, Will Preparation Services, and Travel Assistance

Safety Matters

All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.

What Success Looks Like

• Coaching and developing the Sales team.
• Driving daily sales activity and accountability.
• Maintaining strong lead response and follow-up.
• Improving appointment, showroom, and closing performance.
• Structuring competitive and profitable transactions.
• Maintaining accurate and consistent CRM activity.
• Building product knowledge and sales-process proficiency across the team.
• Supporting strong customer satisfaction and repeat and referral business.
• Managing inventory effectively.
• Achieving dealership sales, gross, and performance objectives.
• Developing a professional, motivated, and accountable sales culture.