Business Development

The Business Development role at Strive Recovery focuses on building referral growth, deepening community partnerships, and increasing admissions to SUD treatment programs across Indiana.

Responsibilities

• Develop and execute a strategic business development plan for assigned Indiana markets
• Maintain a consistent presence in priority target markets, including Indianapolis/Marion County, Fort Wayne, St. Joseph County (South Bend/Mishawaka), Elkhart County, and rural Northeast Indiana
• Identify, prospect, and cultivate new referral relationships
• Increase referral volume and admissions through targeted outreach and relationship management
• Analyze market opportunities, referral trends, and competitor activity
• Maintain an organized referral source database and referral pipeline
• Build and maintain relationships with referral and community stakeholders, including:
  • Hospitals and emergency departments
  • Behavioral health providers
  • Primary care physicians
  • Federally Qualified Health Centers (FQHCs)
  • Community Mental Health Centers
  • Probation, parole, and specialty courts
  • Department of Child Services (DCS)
  • Employers and EAPs
  • Recovery residences and sober living programs
  • Community-based organizations
• Conduct regular face-to-face meetings with referral sources
• Serve as the primary point of contact for referral partners
• Respond promptly to referral inquiries and service concerns
• Represent the substance abuse residential program at community events, conferences, coalition meetings, and networking functions
• Coordinate facility tours and educational presentations
• Deliver training and educational sessions on addiction treatment services and levels of care
• Increase community awareness of substance abuse residential programs and outcomes
• Support local marketing campaigns and outreach initiatives
• Partner closely with Admissions and Clinical teams to facilitate referral processes
• Assist referral sources with patient placement and treatment access
• Monitor referral conversion rates and identify barriers to admission
• Support census stabilization and growth initiatives
• Document all outreach activities in CRM systems and maintain accurate referral source records and contact notes
• Provide weekly reports covering referral activity, new relationships, admissions generated, market trends, and competitor intelligence
• Meet or exceed business development goals and KPIs

Requirements

• Bachelor’s degree preferred; equivalent experience considered
• Minimum 2 years of business development, healthcare sales, behavioral health, or addiction treatment experience
• Valid driver’s license and reliable transportation
• Ability to travel extensively throughout Indiana
• Strong communication, presentation, and networking skills
• Experience managing a sales territory and referral pipeline
• Proficiency with CRM systems and Microsoft Office
• Experience in substance use disorder treatment, behavioral health, healthcare, or hospital outreach
• Knowledge of Indiana behavioral health systems and referral networks
• Existing professional relationships within target markets
• Experience working with Medicaid, commercial insurance, and managed care organizations

Technologies

• CRM systems
• Microsoft Office

Benefits

• Competitive Salary
• Medical, Dental and Vision plan
• Vacation plan
• Paid Time Off
• Tuition Reimbursement
• Positive work environment
• Regular staff Appreciation and Recognition
• Mileage reimbursement or vehicle allowance
• Cell phone allowance

Key Performance Indicators (KPIs)

• Monthly referral volume
• Monthly admissions generated
• Referral-to-admission conversion rate
• New referral sources developed
• Face-to-face appointments completed
• Community presentations conducted
• CRM documentation compliance
• Territory coverage and market penetration
• Census growth contribution