Business Development Director

The Business Development Director role at Tata Consultancy Services in Chicago focuses on driving revenue growth within the Healthcare Business Process Services (BPS) practice. The position leads the full sales lifecycle, secures new logos and multi-year engagements, and shapes the go-to-market strategy through executive-level relationships.

Responsibilities

• Own revenue growth and the end-to-end sales lifecycle by identifying and engaging key business operations stakeholders, building a qualified pipeline, conducting commercial negotiations, and closing contracts. Target large engagements with total contract values from $10 million to $100 million or more, with a focus on meeting or exceeding revenue objectives.
• Provide market and go-to-market leadership as an AI powered business operations initiative, collaborating across strategy, offerings, opportunity creation, and conversion to deliver exceptional client value and expand the practice.
• Foster client engagement and executive relationships by establishing trusted connections with client executives, diagnosing pain points, positioning tailored solutions, and leading C-level discussions centered on cost reduction, operational resilience, compliance, and member/provider experience.
• Lead solutioning and cross-functional efforts by partnering with solution build teams to develop capabilities, prototypes, and collateral for demonstrations and execution, translating client pain points into commercially viable solutions.
• Monitor market intelligence and shape competitive positioning by tracking healthcare trends, regulatory changes, and competitor offerings; craft responses to RFPs/RFIs with clear differentiation from traditional BPO, captives/GCCs, and digital vendors; provide leadership with portfolio feedback and investment priorities.

Requirements

• Over 15 years of sales, business development, and leadership experience within large service providers, with deep understanding of US healthcare operations, particularly payer, PBM, or provider processes.
• Proven track record in selling outsourced services, managed services, or BPaaS style offerings, and in closing large, complex healthcare deals valued at $10M+ in total contract value.
• Ability to leverage technology, data, analytics, and AI to create intelligent, automated, and autonomous operations, with the ability to articulate ROI, cost takeout, improvements to member and provider experience, quality enhancement, and risk mitigation.
• Strong executive presence and communication skills, including the ability to develop and present executive-level materials and maintain sustained client partnerships.
• Experience bringing together diverse company capabilities to deliver solutions aligned with client goals, with a passion for collaborating across account teams, industry groups, and consulting functions.
• Proven track record of delivering outstanding results in challenging environments, with a strong sense of ownership, an entrepreneurial mindset, and the ability to influence without formal authority.

Benefits

• Discretionary annual incentive.
• Comprehensive medical coverage including medical, dental, vision, disability insurance, and pet insurance.
• Family support benefits including maternal and parental leaves.
• Insurance options including auto and home, plus identity theft protection.
• Professional growth support with commuter benefits and reimbursement for certifications and training.
• Paid time off including vacation, personal time off, sick leave, and holidays.
• Legal and financial assistance programs, 401K plan, performance bonus, college fund, and student loan refinancing.

Location

Chicago, IL (onsite)

Job Details

• Job Function: Technology
• Role: Business Development Manager
• Job ID: 415195
• Desired Skills: Healthcare
• Salary Range: USD 170,200 - 268,500 per year
• Experience: Minimum 16 years
• Education: Bachelor of Computer Science