Inside Sales Development Representative (SDR)

Join Universal Traffic Service for an SDR role that blends proactive outreach with meaningful collaboration. This onsite, full-time position in Grand Rapids, Michigan focuses on managing a pipeline of qualified prospects and scheduling in-person meetings for the sales team, working closely with two outside sales professionals. The role offers a base salary of USD 48,000 per year, plus a comprehensive, incentive-driven rewards package and broad benefits. UTS is 100% employee owned, supporting a culture of shared success and opportunity.

Benefits and incentives

• Incentive compensation tied to performance with no resets, expirations, or caps
• Profit sharing program
• Paid vacation, holidays, and personal days
• Comprehensive health benefits including medical, dental, vision, and drug coverage
• Life insurance and disability insurance
• 401(k) retirement plan
• Tuition reimbursement program
• Employee ownership stock (UTS is fully employee‑owned)
• Paid time off beyond standard holidays
• Bonus opportunities and commission pay

Responsibilities

• Manage a pipeline of prospects and advance opportunities
• Research each prospect to understand their business context
• Make 50 prospecting calls per day to generate interest
• Identify logistics challenges faced by prospects and articulate how our services help
• Engage prospects via email and direct mail to sustain momentum
• Schedule two appointments per month with a decision maker
• Collaborate with the sales team to plan activities, hit goals, and celebrate achievements

Tools and resources

• ZoomInfo
• LinkedIn Sales Navigator
• Transportation Management System (TMS)

Location and workplace details

This is an on-site role at our corporate headquarters in Grand Rapids, MI 49512, near the Gerald R. Ford International Airport. The office offers a large cafe-style eating area, a full kitchen, vending machines, free coffee, and workout facilities. The dress code is business casual, with casual Fridays and optional casual Thursdays backed by a small monthly charity donation. Typical schedule is daytime hours with no night shifts. Relocation is preferred before starting, and in-person work is required.

About Universal Traffic Service

Universal Traffic Service delivers full-service freight transportation management solutions. The company differentiates itself through high-value services that support clients in achieving strategic goals, complemented by robust transportation management tools available through a proprietary online system. Headquartered in Grand Rapids, Michigan, UTS also maintains a client services office in Peachtree City, Georgia.

Role details

Job type: Full-time. Salary: from USD 48,000 per year. Shift: No nights. Location: Onsite in Grand Rapids, MI 49512. Supplemental pay includes bonus opportunities and commissions.