Manager, Sales Development

Join NiCE and lead a Sales Development team that builds pipeline and shapes how prospects enter the sales process. This is a hybrid role in Atlanta, GA with an environment that supports coaching, recognizes high performance, and emphasizes continuous learning.

What you can expect

• Career growth from within: SDRs are promoted into other roles at the company, especially across sales, with a focus on skill enhancement.
• High-growth, established software company: be part of an organization where performance is recognized and rewarded.
• Supportive, collaborative culture: contribute in a team setting where your impact is valued.
• Hybrid flexibility (NiCE-FLEX): 2 days in the office and 3 days remote each week.
• Meaningful work: your output directly influences company growth and success.
• SDR role credibility: the SDR function is respected and treated as a critical part of the overall sales strategy.

Responsibilities

• Hire, onboard, and lead a high-performing SDR team.
• Run weekly 1:1s, provide live call coaching, and complete messaging reviews to improve conversion rates and support professional development.
• Partner with Sales Leadership and Marketing to refine the Target Account Framework and ensure SDRs are focused on the right personas within the ICP.
• Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
• Manage and report on team metrics, maintaining CRM hygiene and effective use of the sales engagement stack.
• Work closely with Account Executives to ensure a smooth hand-off of qualified opportunities and alignment on territory strategy.

Requirements

• Proven experience leading sales development or a consistent track record as a top-performing Senior SDR or Team Lead.
• Exceptional verbal and written communication, with the ability to motivate and inspire a team.
• Ability to use data to identify trends, track performance, and make informed strategic decisions.
• Comfort operating in a fast-paced, high-growth environment with the ability to navigate ambiguity.
• Proficiency with Salesforce and sales engagement tools such as Outreach and Salesloft.
• A player-coach mindset, with a passion for developing talent and building a culture of accountability and psychological safety.

Tools

• Salesforce
• Outreach
• Salesloft
• CRM

Office days are designed for face-to-face collaboration, with teamwork and interactive thinking that support innovation and new ideas.