Sales Development Representative

Onsite in Nashville, TN, this Sales Development Representative role focuses on outbound prospecting, lead qualification, and pipeline generation in collaboration with account executives to drive revenue and customer experiences. The position offers a competitive compensation package, including a base hourly rate of $18.13-$20.03 plus incentives, comprehensive medical, dental, and vision insurance, a 401(k) plan, paid time off and holidays, paid training days, and a DailyPay option to access pay early. You’ll join a modern, state-of-the-art office with a culture that supports diversity, mentorship, wellness, and community involvement through organized networks and programs.

What you will do in this role

• Manage a personal pipeline of prospects from initial outreach through qualification.
• Execute outbound prospecting strategies using phone, email, social media, and events.
• Respond to inbound leads with urgency, conducting deeper qualification conversations.
• Research accounts to understand key stakeholders, challenges, and buying signals.
• Collaborate with account executives to develop account-specific entry strategies.
• Schedule and participate in prospect meetings or demos, ensuring smooth handoffs.
• Track activity, conversion rates, and pipeline health in the CRM.
• Use AI-powered tools and market data to prioritize outreach and craft personalized messaging.
• Achieve and exceed monthly and quarterly pipeline generation targets.
• Provide feedback to marketing on lead quality and campaign performance.

Competencies for success

• Accountability: Own your pipeline and deliver on targets consistently.
• Effective Communication: Craft persuasive outreach and discovery conversations.
• Customer Focus: Align qualification with prospect needs and sales objectives.
• Collaboration: Partner effectively with account executives to drive conversion.
• Resilience, Curiosity & Adaptability: Adjust outreach strategies to improve outcomes.
• Diagnostic Information Gathering: Conduct deeper discovery to uncover buying signals.
• Time Management: Balance multiple outreach campaigns with consistent quality.
• Technology & Data Fluency: Leverage CRM, AI, and engagement tools to drive efficiency.
• Commercial Awareness: Understand industry trends and competitive dynamics to position outreach effectively.

What’s in it for you

• Base salary range of $18.13-$20.03/hr plus incentives
• DailyPay enrollment option to access pay early
• Networking opportunities through groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability, Neurodiversity, Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners
• Mentorship programs supporting career growth
• A modern, state-of-the-art office environment with advanced technologies
• Programs and events advancing diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Requirements

• Ability to commute to and work in our Nashville, TN office at least 3 days per week
• Bachelor's degree preferred
• 2+ years of experience in sales development, lead generation, or inside sales
• Track record of consistently achieving or surpassing lead-to-opportunity conversion targets
• Familiarity with account-based marketing (ABM) strategies
• Strong communication and discovery skills across multiple channels
• Proven success in meeting or exceeding prospecting or pipeline generation targets
• Growing proficiency in applying AI and analytics to refine prospecting and manage pipeline health
• Experience with CRM tools (Salesforce.com preferred) and sales engagement platforms
• Strong organizational and time management skills
• Ability to collaborate with account executives and marketing teams
• Must reside in the United States with a valid U.S. address for residence
• Deliver expert customer experiences with a smile

Technologies

• Salesforce.com

Physical and mental requirements

The role involves regular computer and headset use in a generally sedentary environment.

Equal Employment Opportunity

Languages supported: English and Spanish.

Accommodation

Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial intelligence

As part of our recruitment process, we may use AI tools to assist in screening and assessment of applicants, including resumes and applications, to identify candidates for the role.

Work authorization

Consistent with federal law, only applicants legally authorized to work in the United States will be considered. Must reside in the United States or have a valid U.S. address for residence.