Sales Manager

Roche Bobois is seeking a full-time Sales Manager for its Short Hills, NJ showroom. This on-site role combines high-end customer service with day-to-day sales leadership, business development, merchandising, and administrative follow-up to support strong showroom performance.

The position centers on meeting personal sales goals, ensuring consistent client follow-up, and helping the team operate with clear processes, including the company’s “8 signatures” program. You will also coordinate regular team meetings, organize product training sessions, and work closely with internal partners to strengthen trade and contract business.

Key Responsibilities

• Deliver high-end customer service in store and through phone and email communications
• Meet personal sales goals
• Ensure proper follow-up with clients
• Strictly implement the company’s “8 signatures” program
• Coordinate weekly sales staff meetings to review performance, including leads, quotes, and monthly sales objectives
• Organize regular products training sessions weekly or bi-weekly
• Assist sales associates with closing
• Develop trade and contract business with professionals (Brokers, Hotels, Developers, Designer) in collaboration with the Commercial Director and the Business Development Manager
• Support coordination of in-store events with the Marketing department
• Assist with prospecting new advertising options and media
• Review sales statistics and recommend new store orders to the Commercial Director
• Ensure correct labeling and pricing of displayed products
• Promote the quick ship program
• Prioritize liquidation of items with low turnaround to be replaced by stronger sellers
• Supervise bi-yearly inventory
• Track and check sales orders, cancellations, store credits, and the opening of credit lines in accordance with efficient and lawful practices
• Ensure accurate order entry in the Ecolix IT system
• Ensure proper allocation of stock items in and out of the showroom
• Supervise supplier orders, including order confirmations
• Follow customer service issues with the after-sales department according to internal process

Requirements

• At least 2 years of direct management experience in a retail environment
• At least 5 years of experience in retail sales, preferably in the furniture industry
• Strong communication skills
• Customer service oriented
• Motivated to work in a sales environment
• Interest in the furniture business
• Bachelor’s Degree or equivalent
• Interior Designer certification is a plus

Compensation and Employment

• Job type: Full-time
• Work location: In person
• Location: Short Hills, NJ (onsite)
• Salary: USD 50,000 to 100,000 per year
• Pay: $50,000.00 - $100,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance