Sales Manager

The Sales Manager at SafewayTax leads sales execution and team performance, with a focus on sustained revenue growth. This role combines hands-on coaching, KPI-driven performance management, and operational discipline to ensure agents follow established sales processes and improve conversion outcomes.

Key Responsibilities

• Own the team’s sales production and revenue goals, setting clear expectations and maintaining accountability.
• Ensure sales representatives meet or exceed established KPIs and performance targets.
• Monitor sales performance on a daily, weekly, and monthly basis, using results to guide action.
• Review and address underperformance by creating targeted improvement plans for agents who miss expectations.
• Develop and execute strategies to improve conversion rates, average sale value, collected payments, and overall revenue.
• Confirm agents manage pipelines effectively and consistently follow up with prospective clients.
• Drive a results-focused culture that emphasizes productivity and continuous improvement.
• Provide ongoing one-on-one coaching, feedback, and performance support.
• Conduct regular call reviews, evaluating live or recorded sales calls to assess effectiveness.
• Identify skill gaps across discovery, presentation, objection handling, and closing, then reinforce practical solutions.
• Reinforce sales processes, scripts, and best practices to support consistent performance.
• Collaborate directly with agents to strengthen confidence, communication, and closing ability.
• Recognize and reward high performers and address performance issues promptly.
• Analyze sales KPIs to identify trends, opportunities, and performance gaps, then adjust strategies accordingly.
• Prepare and communicate daily, weekly, and monthly performance reports for leadership and stakeholders.
• Translate patterns from successful and unsuccessful sales calls into coaching opportunities.
• Lead daily sales meetings, huddles, and performance discussions to drive progress toward goals.
• Maintain a competitive, positive, and performance-driven team environment.
• Address employee concerns, performance challenges, and production obstacles that affect outcomes.
• Model expected sales behaviors and build a culture centered on consistency, professionalism, resilience, and results.
• Identify inefficiencies or obstacles affecting sales production, and work with leadership to improve sales workflows.
• Work with leadership to improve scripts, training materials, compensation incentives, and sales workflows.
• Monitor lead distribution, pipeline management, and follow-up effectiveness.
• Collaborate with other departments to support a smooth transition from sales to operations.
• Recommend and implement initiatives that improve overall sales effectiveness.

Requirements

• 2+ years of professional sales experience required.
• Previous sales leadership, team lead, or sales management experience preferred.
• Demonstrated track record of meeting or exceeding sales goals.
• Experience coaching, training, or developing sales representatives.
• Strong understanding of sales processes, performance metrics, and revenue generation.
• Inside sales or call center sales experience highly desirable.

Compensation and Benefits

• Base pay + Commission!
• Pay: $25.00 - $30.00 per hour

Work Schedule

• Expected hours: 40.0 per week

Work Location

• Location: Santa Ana, CA (onsite)
• Work mode: In person