The Insurance Sales Development Representative (SDR) role at Ryan Barber-Farmers Insurance Agency is centered on generating sales opportunities through outbound calls and scheduling appointments for agents, within a high-volume, training-focused environment representing Farmers Insurance brands. This onsite position is based in Wichita, Kansas.
Job Overview
We are seeking high-energy Sales Development Representatives to create opportunities via outbound calling and to set appointments for our agents while representing well-known insurance brands. This is a production-driven role within a top performing Farmers Insurance agency, where standards are high and so are the growth prospects.
Daily expectations range from 200 to 400 outbound dials, or a minimum of 12 qualified transfers per day. This is a results-oriented position rather than a passive role, where performance, consistency, and activity are critical.
Hands-on training, proven scripts, and real-time coaching are provided, but success depends on your work ethic, mindset, and ability to execute. Top performers have fast-track opportunities into roles such as Sales Leader, Onboarding Specialist, Customer Service Representative, Protégé, and Licensed Insurance Agent.
Candidates who are competitive, coachable, and motivated by results, and who can handle high call volume and rejection, may experience rapid career growth. The role requires meeting activity expectations and accountability for outcomes.
Responsibilities
- Respond to inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, identify their needs, and resolve issues while building rapport
- Utilize systems and technology to complete account management tasks
- Document and process customer claims accurately in the appropriate systems
- Follow all required scripts, policies, and procedures
- Use the knowledge base and training to answer customer questions accurately
- Protect confidential and personal information in line with requirements
- Escalate customer issues to the managerial team when appropriate
- Aim for first call resolution through effective problem solving and call handling
- Attend meetings and training and review new materials to stay current on program knowledge, systems, and processes
- Adhere to attendance and work schedule requirements
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluent reading and speaking English
- Ability to work regularly scheduled shifts within operating hours, including the training period
- Strong reliability with consistent attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Capability to thrive in a fast paced environment with change and ambiguity
- Excellent interpersonal skills and the ability to build relationships with teammates and customers
Benefits
- Annual base salary plus commission and bonus opportunities
- Hands-on training
- Career growth opportunities
- Retirement plan
- Evenings off
- Mon-Fri schedule
- Flexible schedule
- Paid Time Off (PTO)
- Work from home
Compensation
USD 45,000 - 67,500 per year
