Automotive Business Development Representative

LaFontaine Automotive Group in Commerce, Michigan is seeking an Automotive Business Development Representative to manage web-based inquiries, drive showroom visits, and coordinate collaboration between sales and service teams. This onsite role blends internet-driven engagement with traditional dealership processes, supported by training and a compensation package that includes hourly pay, commission, and a comprehensive benefits program. A minimum of two years of related experience is preferred, and a high school diploma or GED is also preferred for applicants.

Responsibilities

• Receive and respond to web-based electronic inquiries (leads).
• Work with the existing customer data base.
• Handle incoming sales phone calls from prospects and customers visiting the dealership website and other lead sources.
• Utilize and/or learn both traditional and Internet-specific automotive sales and service processes.
• Execute customer communications via email, telephone, and text, in line with standards and processes.
• Set dealership appointments, achieve lead-to-Dealership conversion, and sell products based on department standards.
• Enter all prospect communications, notes, records, and customer appointment data into the CRM.
• Maintain tracking boards showing Internet sales updated each day of the month.
• Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received.
• Attend regular sales meetings for both the dealership and the eSales department.

Requirements

• Must be able to build rapport with customers.
• Must work well in a team atmosphere.
• Excellent verbal, written and communication skills.
• High degree of integrity and professionalism.
• Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit.
• Ability to organize, prioritize and multi-task efficiently.
• Ability to manage time effectively, work independently and be self-motivated.

Technologies

• CRM
• Microsoft Word
• Microsoft Excel
• Internet Explorer

Benefits

• Very competitive compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.