Business Development Representative

Business Development Representative at Baker Distributing is a customer-facing sales role based in Melbourne, FL with an onsite work arrangement. Reporting to the Director of Sales, you will support the customer/dealer network by promoting sales through the website and working to drive profitable growth through account development and increased technology adoption.

This position centers on building strong customer relationships, maintaining active communication with dealers and end users, and using a consultative approach to help customers understand and adopt the company’s technologies and offerings.

What you’ll do

• Develop customer relationships by delivering exceptional customer service through incoming customer communications.
• Help resolve customer relations issues with both dealers and end users.
• Identify new business opportunities and conduct outbound sales calls to new and existing customers.
• Spot trends, opportunities, and threats across core business areas.
• Ensure assigned customers understand how to utilize the company’s technologies to grow adoption and usage rates.
• Use sales and account management processes to consult with customers, improving their knowledge of products and programs.
• Communicate effectively both externally with customers and internally with internal teams.
• Use Salesforce to document and plan activities, including Calendar, Tasks, and Events.
• Assess customer needs, recommend or assist in selecting appropriate goods or services, and negotiate prices and other sales terms.
• Create sales presentations, proposals, or other materials that communicate benefits of products and services.
• Attend training classes as needed to build skills, support customer needs, and stay current on technical developments and product line changes.
• Perform other duties as assigned.

What you’ll bring

• High School diploma required.
• Knowledge of HVACR terminology and HVACR product knowledge is a plus.
• Demonstrated performance history in sales and new market development.
• Proven success meeting sales goals, with the ability to analyze and interpret sales and market data.
• Strong business and problem solving skills with a customer service focus (internally and externally).
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, Access, Salesforce, and other web-based applications.
• Strong negotiation and interpersonal skills, including the ability to communicate across all levels within internal and external groups.
• Excellent customer service mindset with the ability to build long term relationships.
• Excellent analytical aptitude, with a proven ability to analyze and interpret data.
• Strong sourcing ideas and the ability to conduct consultative sales presentations.
• Ability to work independently and in a team environment.
• Proactive approach to continuous process and service improvements.

Tools and technologies

• Salesforce
• Microsoft Office: Word, Excel, PowerPoint, Outlook, Access
• Other web based applications

Physical demands and work environment

• Frequent requirement to stand, sit, walk, climb, kneel, crouch, or crawl.
• Ability to use a computer keyboard, computer monitor, and telephone for prolonged periods of time.
• Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.