Automotive Sales Consultant / Business Development Consultant

Automotive Sales Consultant / Business Development Consultant at Toyota of Kirkland in Kirkland, WA (onsite), with a salary range of $42,000 to $216,000 per year.

Responsibilities

• Arrive on time for work and scheduled appointments
• Maintain a neat, professional appearance at all times since first impressions matter
• Update and manage the assigned CRM daily
• Log at least three new prospects and ten phone calls per day in the CRM
• Proactively promote prospects through the service department, cold calls, referrals, and other channels when customers are not walking in
• Be prepared at shift start to review prior day results and set current day goals
• Obtain payoff information for all auto transactions
• Maintain a positive, honest, hard-working attitude with team spirit and a commitment to doing right by the customer
• Follow all sales department procedures for demonstrations and price negotiation
• Answer the sales department phone promptly and with a clear greeting including the dealership name
• Ensure important messages are delivered to the correct people as soon as possible
• Establish rapport with customers and capture their name and contact number during discussions of new or used car purchases
• Attend required training in the conference room at shift start (8:30 AM or 1:00 PM)
• Demonstrate knowledge of Washington state requirements for legal documentation of all deliveries, including out-of-state deliveries
• Avoid qualifying customers based on first impressions alone
• Greet every customer warmly and make them feel valued, creating a positive experience
• Record and share any promises made to customers with management
• A complete sale earns commissions and includes swift, accurate, neat paperwork, full payment collection, vehicle licensing, and delivery
• Commission splits are determined by the sales staff (50/50 option)
• Work as a collaborative team, with fair handling of sales and professional conduct
• Commissions on future orders apply when cars are delivered if the consultant remains employed; if quit or terminated before delivery, those sales belong to the company
• Oversee the delivery process from cleanup and servicing to proper documentation and a test drive before licensing and delivery
• Maintain a clean showroom and new car display area, with inventory organized by model and color for customer appeal
• Notify management of any inventory flaws in demonstrators or in-stock vehicles
• Follow up with customers by mail and phone within two days of delivery
• Work an open floor schedule to handle both phone and walk-in traffic
• Install license plates for customers enthusiastically to foster a welcoming experience
• Open new and used cars on the lot each morning and arrange the lot as needed
• Ensure the lot is secured every evening before leaving
• Track prospects and the customer base using the week-at-a-glance system; this data is company property and must be returned upon termination, with a potential $10,000 fine for noncompliance
• Perform other duties as assigned by management
• Maintain regular attendance and conduct oneself in a cooperative, positive, and professional manner
• Treat customers and the public with courtesy and non-discrimination, upholding company policies

Requirements

• Driver's License (Required)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Details

• Job Type: Full-time
• Pay: $42,000.00 - $216,000.00 per year
• Location: Kirkland, WA (onsite)
• License/Certification: Driver's License (Required)

Technologies

• phone
• computer
• adding machine
• copier
• calculator
• stapler
• fax machine
• pencils/pens
• letter opener
• scissors
• rulers

Equipment / Tools Typically Used

• phone
• computer
• adding machine
• copier
• calculator
• stapler
• fax machine
• pencils/pens
• letter opener
• scissors
• rulers

Physical Demands

• Long periods (80-90%) of standing and walking on showroom floors and dealership lots, including interior and exterior areas
• Ability to walk extensively on concrete
• Occasional sitting, stooping, kneeling, and crouching
• Lifting up to 20 lbs and carrying up to 10 lbs on a frequent basis
• Frequent pushing and pulling, twisting and turning of the trunk, reaching and handling of objects
• Occasional climbing, balancing, and crawling