Business Development Center Representative

Ide Family of Dealerships is seeking a Business Development Center Representative to support business growth from East Rochester, NY. This full-time onsite role focuses on building customer relationships, identifying opportunities through research, and coordinating with the sales team to drive productive outcomes.

In this position, you will manage leads using Salesforce, maintain clear records of customer interactions, and contribute to planning efforts that improve profitability while keeping customer satisfaction front and center.

Key Responsibilities

• Contact prospective customers through phone, email, and in-person outreach to generate leads and strengthen relationships.
• Use software tools to track leads, manage customer data, and report on sales activities.
• Perform market research to uncover new business opportunities and monitor industry trends.
• Partner with the sales team to help develop strategic plans for business development initiatives.
• Negotiate contracts and agreements with clients to support maximized profitability and strong customer experience.
• Keep accurate CRM records of customer interactions and project progress.
• Support project management tasks to help ensure timely delivery of services and solutions to clients.
• Deliver exceptional customer service by responding to inquiries and resolving issues promptly.

Requirements

• 1+ year of experience in sales or business development, preferably in a related industry.
• Familiarity with customer relationship management software is highly desirable.
• Strong understanding of market dynamics and business development strategy.
• Excellent communication skills, including verbal and written, with the ability to negotiate effectively.
• Strong organizational skills with attention to project management and strategic planning.
• Ability to work both independently and as part of a team.
• Proactive problem-solving approach with a strong attention to detail.

Technology

• Salesforce

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Location: East Rochester, NY (onsite). Job type: Full-time. Compensation: $18.00 - $20.00 per hour. Experience: Business development 1 year (preferred) and Sales 1 year (preferred).