Lead Business Development & Customer Insights Analyst

This on-site role with the Federal Home Loan Bank of Chicago in Chicago, IL, centers on driving strategic growth through data analytics, market research, and customer engagement to advance the Bank’s strategic plan.

Responsibilities

• Drive strategic growth and improve decision making through data analytics, while fostering innovation through new product, data, or technology initiatives that impact customers.
• Support the planning and execution of the Bank's strategic plan via market research, advanced analytics, and targeted customer engagement.
• Identify new opportunities and add value through product development activities (ideation, opportunity sizing, design) or by updating current product policies and processes.
• Understand the Bank’s business needs, strategy, and the competitive landscape to deliver value aligned with the Bank’s goals and customer requirements.
• Utilize data analytics as a core daily capability to generate insights, inform change, and track progress toward objectives.
• This position may have direct reports.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
• MBA or Master’s degree preferred.
• Seven or more years of experience in Financial Services, Real Estate Development, or Economic Development, or roles such as financial market analysis, mortgage or investment research, sales, product development, or corporate strategy.
• Relevant education may substitute for the experience requirement.
• Proficiency in MS PowerPoint, MS Excel, and MS Word, with SQL required.
• Advanced SQL and Tableau development skills are required.
• Management experience is a plus.
• Strong attention to detail with the ability to manage large, complex datasets and promote data governance and compliance best practices.
• Excellent collaboration skills across departments, with the ability to engage with members and represent the department on cross-functional teams.
• Strong analytical and critical thinking abilities, with capacity to devise creative solutions to problems.
• Ability to manage priorities and hold team members accountable for leading or delivering projects.
• Excellent written, oral, and presentation skills for communicating with senior leaders.
• Capability to translate complex analyses and business requirements into clear product, system, or data insights for colleagues.

Technologies

• MS PowerPoint
• MS Excel
• MS Word
• SQL
• Tableau

Benefits

• Highly competitive compensation and bonus package
• Collaborative in-office operating model
• Retirement program (401k and Pension)
• Medical, dental and vision insurance
• Lifestyle Spending Account
• Competitive PTO plan
• 11 paid holidays per year
• Wellbeing program
• PTO plan provides five weeks of vacation for new employees
• Central downtown location with easy access to public transportation

Salary

USD 108,450 - 180,825 per year

Who we are

The Federal Home Loan Bank of Chicago partners with members in Illinois and Wisconsin to provide competitively priced funding, a reasonable return on investment, and support for community investment activities. We operate as a bank for banks and other financial institutions, serving as a strategic partner to reinvest in communities from urban centers to rural areas. Established by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government-sponsored to support mortgage lending and community investment.

What it’s like to work here

• Our Buddy Program pairs new hires with tenured colleagues to streamline onboarding.
• Professional development and training opportunities include upskilling, mentorship programs, and tuition reimbursement.
• An in-office, collaborative environment supports innovation, connection, and shared success.
• A defined allocation of remote days provides balance and flexibility throughout the year.

What you’ll do

• Lead and prepare customer insights, product usage trends, and success metrics for internal reports, senior leadership, members, and external stakeholders; may occasionally present findings.
• Guide and perform market research on economic conditions, financial services trends, and the competitive landscape affecting members.
• Support new product or system implementation and testing, focusing on integration and adoption of new data and reporting capabilities.
• Collaborate with product managers, Legal, Operations, Information Technology, Risk, and other stakeholders to assess product, reporting, and process improvements, especially for new or material changes.

What you can expect

• Owns and presents customer insights, product usage trends, and success metrics for internal reporting, senior management, members, and external stakeholders.
• Lead market research activities related to economic conditions, trends in financial services, and the competitive landscape for members.
• Assist with product or system implementation and testing, emphasizing adoption of new data and reporting capabilities.
• Collaborate with cross-functional teams to evaluate product, reporting, and process improvements, particularly for new or material product changes.