New Home Sales Manager

Starlight Homes is seeking a New Home Sales Manager to lead sales activity within assigned communities in Phoenix, AZ. This role oversees the sales process end to end, supports office operations, and helps monitor mortgage investments to keep new home sales goals on track.

You’ll manage and develop a sales team, coach agents on proven methods, and reinforce company culture while maintaining consistent communication across the Starlight Homes organization.

Key Responsibilities

• Manage sales and the sales process within assigned communities
• Monitor and influence mortgage investments to support new home sales
• Oversee office operations
• Demonstrate understanding of and excitement about Starlight Homes’ outlook, including building a strong foundation of values and culture and supporting growth into greatness
• Develop Sales Agents through continuous training, consistent motivation, and open communication to improve the sales process
• Influence Sales Agents to build and maintain relationships with realtors
• Maintain and exhibit company culture
• Recruit, select, train, manage, and motivate Sales Agents to close an agreed minimum number of homes per quarter
• Participate in monthly Sales Manager meetings, quarterly business operation meetings, and conference calls as necessary
• Provide weekly sales updates to your supervisor
• Listen to 1 ad call per week with each sales agent and tour with each sales agent once per month, then summarize results in writing using Starlight Homes work standards
• Deliver real-time feedback and counsel to drive continuous improvement during and after shadowing and role-playing activities
• Identify opportunities to maintain consistent sales and closings
• Act as a coach by training agents on Starlight Homes’ best methods, including weekly one-on-one coaching with each Sales Agent
• Update deal board, closing board, and sales plat as needed
• Select floor plans for new starts each month when requested by supervisor
• Influence Sales Agents to visit a minimum of one Real Estate office per month to present Starlight Homes
• Influence Sales Agents to review sales process and learning modules at least once per month
• Maintain a good line of communication with all Starlight team members
• Manage loan officer/loan processor to ensure mortgage files are moving
• Approve and submit all contracts and cancellations
• Prepare and distribute the office schedule each month
• Update and distribute price list as scheduled
• Conduct weekly and daily meetings/trainings as scheduled and needed
• Respond to phone calls and e-mails from Starlight team members within 24 hours

Requirements

• 4-year degree from an accredited college or university (preferred)
• Valid/Active Driver’s License Required
• 3-5+ years of successful sales management experience within new home sales
• 3-5+ years of proven track record within a direct selling role
• 3-5+ years of homebuilding experience
• Must be able to work weekends
• Ability to coach and train Sales Agents by leading by example, providing consistent feedback, and offering sales expertise
• Collaborative, supportive approach with strong verbal and written communication skills
• High level of professionalism in appearance and daily interactions with team, management, and customers
• Ability to handle high volume situations and maintain an adaptable, flexible attitude
• Strong work ethic, drive, positive attitude, and decision-making skills
• Comfortable with use of computers and technology
• Ability to read, write, and speak fluently in English and perform calculations
• Ability to hear and have sufficient vision to utilize all office equipment
• Use of hands and fingers to utilize standard office equipment
• Occasional lifting up to 20 pounds

Working Conditions

• Typical office environment using standard office equipment
• Work is generally sedentary, with some walking and standing required
• Fast-paced environment with numerous schedule and priority changes and short-notice activity