Retail Sales Manager

Lead the Retail in-home sales team in Franklin, TN by driving process execution, coaching, and results against branch objectives.

Responsibilities

• Train and roll out the Pella Windows In-Home Sales Process for the retail in-home sales team
• Partner with the Director of Sales to plan total segment goals and budgets monthly and yearly
• Create rep-specific goals each month and year aligned to company segmented targets
• Develop and implement a strategy to achieve segment goals
• Drive growth in sales volume, profit margin, and market share for Pella products in line with company objectives
• Manage the Replacement business to meet standards for:
  • Closing percentage
  • Average size order
  • Yield per opportunity
  • Overall dollar volume sold
  • Product discounts
  • Returns and allowances
  • Customer satisfaction scores
• Ensure prompt and professional coverage for all appointments
• Maintain deep knowledge of the Pella product line and stay current on competition
• Ensure the team presents the proper image as defined by Pella management
• Maintain appropriate staffing levels to meet company objectives
• Support hiring, orientation, training, performance management, and employment decisions for the sales team
• Resolve customer issues professionally and in a timely manner
• Coordinate with other Pella managers to achieve shared team goals
• Participate in ongoing training required by Pella TN and Pella Corporate
• Adapt to future changes in the role as required
• Take ownership of special projects assigned by management

Requirements

• Computer literacy
• Outgoing and highly motivated personality
• Excellent communication and interpersonal skills
• Time management skills
• Ability to adapt to change quickly and effectively
• Ability to handle unusual situations with customers and installers professionally
• Positive attitude
• Education: Bachelor’s degree (Required)
• In-home sales experience: 2+ years (2 years required)
• Sales management experience: 2+ years (2 years required)
• Construction experience: 2 years (Required)
• Drivers license (Required)
• Location: Franklin, TN 37067 (Required)
• Sales management: 2+ years (2 years required)

Technologies

• Pella programs

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Pay

• From $110,000.00 per year

Performance Metrics

• Actual sales performance versus set goals, including:
  • Dollar volume
  • Closing percentage ratio
  • Average job size
  • Yield per Opportunity
  • Profitability based on average percent of discount
  • Accuracy of all orders (product, price, and required information including notes, directions, special request, etc.)
  • Customer Satisfaction scores
• Staffing level of sales force
• Sales team development/mentorship (training, reviews, etc.)
• Product knowledge
• Computer and Pella programs proficiency

Work Location

• In person
• Franklin, TN (onsite)