Sales Manager Protem

Drive move-in revenue and occupancy growth across assigned Brookdale communities through high-volume, conversion-focused sales execution.

Responsibilities

• Generate high-volume, recurring streams of new move-in revenue for assigned Brookdale communities with non-exempt sales associate vacancies.
• Execute all sales processes and tasks needed to close sales and outperform budgeted sales goals and community revenue targets.
• Represent the ideal Brookdale sales professional and promote a mission-driven sales culture.
• Apply learnings from one community’s opportunities to improve sales performance in the next assigned community.
• Drive rapid occupancy growth and prioritize rate integrity by conducting high-quality daily phone and in-person sales calls that convert to move-ins.
• Maintain working knowledge of sales-specific software and Customer Relationship Management (CRM) systems to support high move-in volume.
• Complete thorough and accurate data entry and perform periodic database cleanup.
• Provide daily and as-needed product information to community associates, including availability, pricing, and concessions; attend daily stand-up.
• Maintain current knowledge of relevant competitors in assigned markets.
• Provide accurate and timely move-in forecasts as requested.
• Communicate incoming residents’ needs and preferences to the Executive Director and/or appropriate community associates to support customer satisfaction upon move-in.
• Build and maintain a positive image of each assigned community and the Brookdale brand with customers, residents, associates, and relevant professional or volunteer influencers.
• Travel within a specified geographic area to support community performance.

Requirements

• Bachelor’s degree in marketing, business, or related field.
• 1 to 2 years of experience.
• Additional years of related work experience may replace education on a year-for-year basis, up to four years.
• Ability to work on short-term strategic assignments within a specified geographic area.
• Valid driver’s license; frequent car and/or air travel as needed.
• Uses established guidelines and procedures to make varied decisions within a department.
• Solves moderately complex problems using precedent, example, reasonableness, or a combination.
• Working knowledge of a functional discipline.
• Knowledge of sales and marketing including principles for showing, promoting, and selling products or services; marketing strategy and tactics; sales techniques; and sales control systems.
• Knowledge of Medicare and Medicaid regulations including applicable processes for the product line(s) being sold.
• Knowledge of state regulations impacting or directing delivery of services.
• Ability to use smartphones, personal computers, and related software.
• Ability to manage time, tasks, and projects in a dynamic environment.
• Ability to build trust and act honestly in relationships.
• Ability to assess and understand customers’ expectations, needs, and circumstances.
• Ability to work with diverse personalities and treat people with dignity, respect, fairness, and maturity.
• Effective listening and verbal and written communication skills are essential.

Technologies

• Customer Relationship Management (CRM) systems
• Sales-specific software programs
• Smartphones
• Personal computers

Benefits

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance
• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan
• Tuition reimbursement
• Full-time associates in role eligible for an annual bonus incentive
• Base pay range determined by applicant’s skills and experience

Physical Demands and Working Conditions

• Standing, walking, sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift up to 25 pounds
• Vision
• Requires interaction with co-workers, residents, or vendors
• Occasional weekend, evening, or night work if needed to ensure shift coverage
• Requires travel: frequently