Strategic Accounts & Business Development Manager

Amramp is seeking a Strategic Accounts & Business Development Manager to expand measurable growth across its franchise network, with a focus on Veterans Affairs, National and Strategic Accounts, Medicaid-funded accessibility programs, and Approved Vendor relationships. This hybrid role is based in Randolph, MA, and supports both national account strategy and on-the-ground enablement for local franchise partners.

In this position, you will manage and grow key relationships, build stakeholder connections across complex healthcare and funding environments, and translate account performance into clear growth plans. You will also represent Amramp in customer and industry settings through regular meetings, presentations, and trade show participation.

What you’ll do

• Manage Amramp’s existing VA contracts and relationships, while developing presence within the Veterans Affairs system nationally and locally.
• Identify new contract and business opportunities within the VA space, including relationship development with VA stakeholders.
• Support local Amramp franchisees by helping them strengthen relationships with their VA Medical Centers, including providing training, resources, and ongoing support for VA opportunities.
• Monitor VA sales activity and identify additional growth opportunities.
• Own relationships for Amramp’s National and Strategic Accounts, including Third-Party Administrators serving the Workers’ Compensation industry, mobile kitchen and temporary construction organizations, and other national customers.
• Create account growth plans for major strategic customers, identify opportunities to increase referrals, revenue, products, and geographic penetration, and conduct regular customer meetings and account reviews.
• Deliver approximately 12–24 customer in-service presentations annually and represent Amramp at two or more targeted industry trade shows or conferences annually.
• Track account performance, opportunities, and sales growth, and assist franchisees with account-related billing, communication, service, and end-user issues.
• Develop and grow Amramp participation in Medicaid-funded home accessibility programs through national partnerships, state-level relationships, and local franchise development.
• Identify and develop relationships with national and state-level Medicaid Managed Care Organizations (MCOs), waiver program administrators, and other organizations coordinating home accessibility services.
• Research Medicaid Home and Community-Based Services (HCBS) waiver programs and other funding opportunities for accessibility products and home modifications.
• Establish national or multi-state partnerships that generate referrals and sales opportunities for Amramp franchisees.
• Develop resources and processes to help franchisees identify, qualify for, and participate in Medicaid-funded programs within their territories, including support for relationships with local Medicaid program administrators, case managers, care coordinators, and referral organizations.
• Assist franchisees with provider enrollment, contracting requirements, program procedures, reimbursement processes, and account-related issues, and track Medicaid-related opportunities, participation, referral activity, and revenue.
• Serve as a primary relationship manager for key Amramp Approved Vendors, including regular communication and business reviews.
• Maintain current pricing, product information, contacts, and program details; negotiate pricing, discounts, programs, and other terms when appropriate.
• Look for opportunities for vendors to generate leads and referrals for Amramp franchisees, coordinate vendor product and sales training, communicate updates to the franchise network, and gather franchisee feedback.
• Help resolve issues between franchisees and vendors.

Requirements

• 7+ years of strategic account management, national account management, business development, healthcare sales, vendor management, or related experience.
• Proven success growing existing customer relationships.
• Experience managing large, national, or multi-location accounts.
• Strong presentation and relationship-development skills.
• Experience negotiating pricing, programs, or business agreements.
• Strong problem-solving ability in complex customer situations.
• Excellent organization, communication, and follow-through.
• Ability to work independently while collaborating across multiple departments and locations.
• Willingness and ability to travel for customer meetings, presentations, franchise meetings, and industry events.
• Experience in Veterans Affairs, Workers’ Compensation, TPAs, Medicaid, healthcare, accessibility, DME/HME, insurance, rehabilitation, construction, or a franchise/dealer network is particularly valuable.

Compensation and location

• Location: Hybrid remote in Randolph, MA 02368
• Salary: USD 120,000 per year (up to $120,000.00 per year)

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

How success will be measured

• Increased VA business and market participation
• National and Strategic Account revenue growth
• Growth in Medicaid-funded accessibility opportunities and increased franchise participation in these programs
• Growth within existing accounts
• Development of new strategic relationships
• 12–24 strategic account in-service presentations annually
• Participation in at least two targeted industry trade shows annually
• Development of vendor-generated lead opportunities
• Strong Approved Vendor relationships and programs
• Effective support of Amramp franchisees
• Consistent account planning, activity tracking, and reporting