Bilingual Sales Manager

Cricket Wireless offers an opportunity to lead store operations onsite in Carthage, MS, while driving strong customer experiences and results. This role focuses on developing a high-performing retail team, improving store performance, and supporting day-to-day execution across sales, service, inventory, and compliance. The position also includes an employee discount and a flexible schedule.

What you’ll do

• Lead, coach, and motivate a team of Retail Sales Advocates to achieve and exceed sales objectives
• Drive sales of no-contract wireless phones, service plans, accessories, and related products
• Deliver an exceptional customer experience and build lasting customer relationships
• Monitor individual and store performance, then implement strategies to improve results
• Recruit, train, develop, and retain team members
• Create employee schedules and ensure appropriate staffing based on business needs
• Provide regular coaching and performance feedback
• Lead by example in sales, customer service, product knowledge, and professionalism
• Ensure all company policies, procedures, and operational standards are followed
• Complete daily opening and closing procedures according to established guidelines
• Maintain a clean, organized, and professional store environment
• Oversee inventory management, merchandising, and loss-prevention procedures
• Ensure paperwork, reports, and administrative responsibilities are completed accurately and on time
• Participate in outside sales events, community activities, and promotional initiatives
• Work flexible hours, including evenings, weekends, and holidays
• Assist with other store locations or business needs as required
• Understand customers’ needs and ensure the team demonstrates how Cricket products and services meet those needs
• Establish and communicate daily, weekly, and monthly sales goals
• Monitor sales performance and take action to achieve store objectives
• Educate and engage customers through product demonstrations and personalized solutions
• Ensure customers receive prompt, courteous, and professional service
• Build a positive team culture focused on accountability, teamwork, and customer satisfaction
• Maintain current knowledge of wireless products, services, promotions, and company initiatives
• Address customer concerns and resolve issues professionally and effectively
• Ensure compliance with company standards and applicable policies

What you bring

• Spanish (Required)
• Bilingual Spanish skills
• Prior wireless, telecommunications, retail sales, or store management experience (strongly preferred)

Pay and location

$12.00 - $16.00 per hour

Location: Carthage, MS (in person)

Benefits

• Employee discount
• Flexible schedule