Internet Sales Manager

Marriott International, Inc is hiring an Internet Sales Manager to coordinate the end-to-end sale and on-site service of audio-visual presentations for convention groups, affiliates, and exhibitors in San Francisco. In this full-time, onsite management role, you will partner closely with Sales, Convention Managers, and Event Managers to plan convention events and execute service according to Standard Operating Procedures while working to improve guest satisfaction.

This position focuses on aligning operational execution with departmental and property goals, supporting event technology bookings through administrative and commercial activities, and building strong relationships across internal teams, guests, and external suppliers to help drive retention and repeat business.

Key Responsibilities

• Execute activities that support departmental and property goals and ensure services are delivered in line with applicable standards.
• Adhere to all standards, policies, and procedures (MVP, SOPs, LSOPs, and related requirements).
• Ensure employees understand expectations, parameters, and day-to-day service expectations.
• Participate in annual event technology operational reviews and provide suggestions to improve operations.
• Support the operational aspects of business booked, including proposal preparation, contract writing, and customer correspondence.
• Complete administrative processes associated with event technology sales.
• Ensure accurate customer billing for event technology products and services.
• Review budgets, operating statements, and payroll progress reports as needed to support financial management.
• Contribute to the development of the department’s budget and support management of the profit and loss statement.
• Understand how Event Technology operations influence overall property financial goals and manage activities to maximize results.
• Solicit Event Technology sales from convention groups, affiliates, and exhibitors.
• Drive continuous improvement in service performance and guest satisfaction before, during, and after events to support retention, referrals, and repeat business.
• Set a positive example for guest relations, communicate product and service commitments to property staff, and ensure delivery matches client specifications.
• Interact with guests to gather feedback on product quality and service levels and emphasize guest satisfaction in departmental meetings.
• Observe service behaviors, provide feedback, and empower employees to deliver excellent customer service.
• Respond to guest problems and complaints and support corrective action based on service performance data.
• Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective actions.
• Execute company Customer Service Standards and the property’s Brand Standards, including daily service basics of the brand.
• Provide customer-focused assistance by understanding needs, recommending appropriate features and services, and building customer loyalty.
• Learn the property’s primary target customer and their service expectations to offer better business solutions before and during programs.
• Collaborate with Sales, Convention, and Event Managers to develop and coordinate convention events at the property.
• Maintain strong relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies.
• Act as a liaison between Event Technology and other property departments.

Requirements

• High school diploma or GED; 2 years of experience in sales and marketing, guest services, front desk, or a related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major (no work experience required for the degree path).

Job Details

• Job Number: 26133443
• Job Category: Event Management
• Schedule: Full Time
• Position Type: Management
• Location: 780 Mission Street, SAN FRANCISCO CA 94103, United States (Onsite)
• Located Remotely: N
• Pay Range: $36.54-$51.44 per hour
• Bonus Eligible: Y