Market Sales Manager

Responsibilities

• Set and manage expectations for the customer experience.
• Maintain the showroom to high standards aligned with the Ann Sacks brand.
• Train all associates on showroom and outreach sales processes to ensure consistent, high-quality interactions at each stage.
• Effectively resolve customer issues with timely resolution.
• Lead by example by developing your own client relationships and delivering superior service and sales results.
• Create connections with the architectural and design community through active participation in trade, industry, and networking groups and events; design in-showroom events to solidify relationships and drive growth.
• Build a strong network and talent pipeline within the industry and among sales professionals in the showroom's geographic area.
• Utilize network connections to recruit new sales staff for the showroom as headcount needs arise.
• Own the onboarding experience for all showroom sales and support staff; manage training, assess learning pace, and adjust plans as needed.
• Provide interactive discussions and role plays to new sales staff to practice and solidify skills.
• Partner with the regional manager and internal training resources to understand ongoing development needs and create plans and objectives for showroom staff.
• Ensure showroom goals are met through effective management of individual performance, margins, cost control, and operational efficiencies; take ownership of the showroom P&L.
• Review sales forecasts with associates and develop strategies to meet or exceed targets.
• Coach on strategies to close deals, including presentations, follow-up, outreach plans, and pricing promotions, balancing close activity with margin and profit goals.
• Drive territory development with high impact activities to build new business and re-engage past contacts, keeping Ann Sacks top-of-mind for decision-makers in the design community.
• Proactively coach underperforming associates to define deliverables and expectations and improve performance.
• Partner with the regional manager and human resources on disciplinary actions and performance improvement plans as needed.
• Ensure appropriate staffing and training across all roles.
• Manage time and attendance, coordinating schedules to meet business needs.
• Lead all showroom reporting, including daily, weekly, monthly, and annual analyses, and take actions to maximize profitability and efficiency.
• Maintain office support structure, including supplies and equipment.
• Collaborate with customer care and area administration to ensure a gracious post-sale experience, addressing client concerns and returns.
• Leverage resources from partner brands such as Kallista and Robern to boost knowledge and sales results.
• Provide feedback to marketing and merchandising on trends, consumer insights, and showroom needs.
• Work with operations and supply chain teams to understand and improve internal processes affecting product availability.

Requirements

• Minimum of 5 years of sales experience in a showroom, architectural/design firm context, with at least 3 years of experience leading a sales team within a department or location.
• High school diploma or GED required; Bachelor’s degree in business or management, or architecture or design preferred.
• Experience in plumbing and tile industries is a plus; luxury sales environment experience is preferred.

Benefits

• Day 1 benefits
• Competitive total rewards package
• Competitive annual sales incentive bonus

Opportunity

The Market Sales Manager oversees all aspects of the showroom's financial performance, including sales, margins, and expenses, and is responsible for delivering a gracious client experience. This role drives sales growth through client acquisition and retention within the Architect & Design community and focuses on coaching, mentoring, and developing the sales team in alignment with company values and an inclusive culture.

Location

Onsite, Monday through Friday, Ann Sacks NYC 18th St Showroom, New York, NY.