Sales Manager

What you’ll do

• Meet or exceed pre-determined booking goals for guest room revenue.
• Support monthly performance by helping meet or exceed budgeted costs and revenue on a monthly average, with liberty to negotiate with supervision on individual groups within established guidelines while maintaining overall revenue goals.
• Handle inquiry calls promptly within the business day and monitor paperwork flow from confirming group details through client follow-through.
• Take a major role in business development, adapting sales strategies based on market conditions and demand.
• Compile prospect lists for sales leads using information from the internet, business directories, and other sources.
• Conduct in-person sales calls at client places of business on a regular basis.
• Entertain potential clients on site as determined by management, including using qualified account reports during sales visits when appropriate.
• Monitor competitive facilities, including pricing, service levels, facilities, and group activities, to keep the hotel in a strong market position.
• Evaluate potential business for profitability and overall benefit using various reports and guidance from management.
• Coordinate Sales group functions, including timely preparation of Sales Contracts and Group Resumes to align expectations on products and services.
• Follow up on booked groups to maximize occupancy by tracking room night pick up, rooming lists, and cut-off dates.
• Follow up on bookings to solicit repeat business.
• Participate in the RFP process for the hotel.
• Meet and greet clients upon arrival and visit with clients daily when in-house.
• Obtain, detail, document, and route information on definite groups, including billing information, credit application, rooming list, and VIP arrangements.
• Develop new business through accounts from competition, lateral development of existing accounts, and contacting new customers in the market.
• Coordinate and participate in monthly sales blitzes and maintain third-party group booking sites.
• Assist with digital marketing, social media campaigns, and website initiatives to support hotel promotion.

What you bring

• Bachelor’s or Associate’s degree preferred.
• Sales experience in hospitality or a related field (listed twice in the source) and strong professional connections in the local market.
• Positive attitude and willingness to learn.
• Highly developed verbal and written communication skills.
• Ability to influence others, negotiate, provide friendly service, and demonstrate professional selling skills.
• Ability to work independently and manage multiple tasks at the same time.
• Attention to detail, ability to meet deadlines, and strong organization and presentation skills.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)

Working environment

• Stand or remain stationary for long periods (3–4 hours at a time).
• Type and operate computers/office machinery, including 10-key operation and data entry.
• Inspect and visually observe details close-up and from a distance.
• Frequently walk around the property to give tours.
• Noise level is usually moderate, with phone ringing and frequent communication.
• Some travel may be required to meet prospective and current clients.

Note: This job description does not list all duties. Additional job-related duties may be assigned. The employer may change or assign other duties, and nothing creates a contract, other than an at-will relationship. Reasonable accommodations will be made if requested, absent undue hardship.