Cog Railway - Sales Manager

The Cog Railway Sales Manager role at The Broadmoor Hotel supports revenue growth by researching, qualifying, and contracting 25+ person group reservations for the Manitou & Pikes Peak Cog Railway and Seven Falls. This onsite position in Colorado Springs focuses on turning leads into confirmed group business through sales calls, proposals, site inspections, and ongoing partner coordination.

Key Responsibilities

• Research, prospect, and develop group reservation leads, including logistical requirements, and issue proposals within 24 hours of identifying a viable lead.
• Use efficient and effective decision-making in fast-paced, high-volume environments.
• Attend sales conferences, local events, and tradeshows as assigned to develop new business opportunities.
• Greet and direct large groups arriving by bus to the train.
• Maintain a flexible schedule aligned with group schedules.
• Apply strong knowledge of train scheduling and ticket office operations to support group planning.
• Build and maintain relationships with the Broadmoor conference team and coordinate closely with reservations managers.
• Identify sales opportunities through local websites and community events.
• Create customized offers based on demographics and seasonal trends to drive revenue growth.
• Sell train seats and park admission at preferred group rates.
• Use Sales Force to track leads, progress, and related business activity.
• Coordinate site visits, with a focus on owned assets including Seven Falls and Broadmoor Outfitters.
• Understand Cog Railway operations (parking, retail, and train operations) and Seven Falls operations (parking, retail, food and beverage, and park operations) to clearly guide groups in maximizing their experience.
• Become familiar with RocketRez ticketing and reservation system to understand group availability for both operations.
• Maintain working knowledge of available items for upselling, including retail, food and beverage, and transportation options.
• Collaborate with the Broadmoor sales team to position Cog Railway and Seven Falls as onsite recreational options for resort groups.
• Solicit other hotels and resorts in the area to offer Cog Railway and Seven Falls group options to their guests.
• Attend departmental meetings and activities, including Broadmoor sales team meetings.
• Uphold Broadmoor policies, procedures, and safety guidelines, while delivering 5-star and 5-diamond standards through service excellence.

Required Qualifications

• High school diploma or GED.
• 1 to 2 years of sales experience, preferably within tourism, hospitality, and attractions.
• Experience in the tourist railway industry is preferred.
• Enthusiastic, friendly, energetic team mindset and strong collaboration skills.
• High organization with meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize when priorities conflict.
• Occasional heavy lifting up to 50 lbs in an indoor and outdoor work environment.
• Reasonable accommodations will be made for individuals with disabilities.

Technology & Tools

• Sales Force
• RocketRez
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Compensation

$65,000 per year (annual salary).

Benefits

• Health & Dental
• 401k
• Local discounts
• Comprehensive benefits packages
• Opportunities to grow professionally
• Training and development opportunities

Why Choose The Broadmoor

Benefits: Employees receive expansive benefits, including Health & Dental, 401k, and local discounts. A comprehensive list of benefits is available via the employer.

Career Development: The company invests in employee growth through training and development to support career advancement, personal growth, and seasonal opportunities.