Furniture Business Development & Account Manager

This onsite role in Columbia, Missouri focuses on developing and managing furniture sales and accounts across Columbia and Mid-Missouri, driving new business, building relationships, and delivering furniture solutions through consultative, cross-functional collaboration.

Responsibilities

• Business Development & Customer Relationships: Develop new furniture business opportunities throughout the Columbia and Mid-Missouri market through strategic prospecting, networking, referrals, and relationship building. Grow and strengthen an established portfolio of furniture customers while identifying opportunities to expand each relationship. Serve as the primary relationship owner for both existing customers and newly developed accounts. Conduct consultative discovery meetings.
• Sales Performance & Accountability: Achieve annual sales, gross profit, and business development goals. Maintain a healthy pipeline of qualified opportunities through disciplined prospecting, relationship development, and consistent follow-up. Balance new business development with the growth and retention of existing customer relationships. Maintain accurate forecasting, CRM activity, and opportunity management to support business planning.
• Cross-Functional Collaboration: Partner closely with designers to develop innovative workplace and learning environment solutions. Collaborate with Pricing Specialists to deliver accurate, competitive proposals that align with customer expectations and company objectives. Work with Project Managers and Operations to ensure a seamless transition from project award through installation and customer satisfaction. Coordinate with manufacturer representatives to identify product solutions.
• Financial & Operational Excellence: Develop furniture solutions that balance customer goals, competitiveness, and profitable growth. Maintain accurate customer records, sales activity, opportunity documentation, and proposal history. Support disciplined forecasting and reporting through organized pipeline management and CRM accuracy. Identify opportunities to improve sales processes, communication, and the overall customer experience.
• Team, Culture & Brand Building: Contribute to a collaborative, solutions-oriented culture within the Furniture Division. Serve as a brand ambassador, reflecting Office Essentials' purpose of creating Vibrant Solutions for Work and Learning. Build strong relationships across sales, design, pricing, project management, operations, and manufacturer partners. Share ideas, market intelligence, and customer insights that support continued growth and innovation. Help strengthen the Office Essentials brand.

Requirements

• Experienced in commercial furniture sales and business development (5–10+ years preferred).
• Entrepreneurial, self-motivated, and energized by creating new opportunities and growing relationships.
• A consultative sales professional who enjoys learning about customer goals and developing thoughtful solutions.
• Highly organized with strong time management and follow-through.
• Comfortable balancing prospecting, account management, presentations, networking, and strategic planning.
• A proactive communicator who builds trust through responsiveness, professionalism, and accountability.
• Skilled at developing relationships with customers, architects, designers, owners' representatives, manufacturers, and internal teammates.
• Comfortable presenting solutions, leading customer meetings, and confidently asking for the business.
• Accountable for results and motivated by achieving both individual and team success.
• Proficient in Microsoft Office, Teams, CRM systems, and other business applications.
• Aligned with Office Essentials' values: Authenticity, Tenacity, Being Unboring, and Playing Well with Others

Technologies

• Microsoft Office
• Teams
• CRM systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

What Success Looks Like

• Aches consistent growth in both new business development and existing customer relationships.
• Builds a strong pipeline of qualified opportunities that supports sustainable long-term growth.
• Earns the trust and confidence of customers through professionalism, responsiveness, and consultative selling.
• Establishes Office Essentials as a recognized and respected furniture partner throughout the Columbia and Mid-Missouri market.
• Develops strong relationships with customers, manufacturers, architects, designers, owners' representatives, and internal teammates.
• Consistently meets or exceeds sales, gross profit, and business development goals.
• Demonstrates accountability, initiative, and follow-through while contributing to a collaborative team culture.
• Brings energy, curiosity, and a growth mindset to every customer interaction and business opportunity.