Inbound Business Development Representative

The Inbound Business Development Representative will connect Fullbay with prospective heavy-duty repair shops by responding to incoming interest, qualifying needs, and converting leads into sales opportunities. This onsite role in Phoenix, AZ focuses on timely outreach, discovery-led qualification, and coordinated demo scheduling with Account Executives.

Location and Employment Details

• Location: Phoenix, AZ (onsite)
• Compensation: USD 52,000 per year
• Experience: Minimum 1 year
• Education: Minimum GED or High School Diploma or equivalent

How You Will Contribute

In this role, you will own assigned inbound leads from first contact through conversion. You will use AI-first workflows to support response quality and objection handling, maintain accurate records in Salesforce, and work toward daily activity requirements and monthly qualified-demo and closed-won revenue goals. You will also participate in coaching and use performance feedback from call recordings and metrics to continuously improve.

Key Responsibilities

• Respond to inbound leads within defined SLA windows via phone and email to support conversion
• Manage inbound channels including the inbound phone line, Facebook leads, and demo request submissions
• Have direct conversations with shop owners and managers, using discovery questions to understand each shop’s needs
• Qualify prospects using Fullbay’s criteria and schedule demos with Account Executives
• Own lead follow-up and lead management after assignment, including reassigned leads and other engaged leads requiring timely outreach
• Work non-responsive leads through multi-touch cadences and complete each cadence unless documented disqualification criteria are met
• Research each account and personalize outreach so each conversation is relevant to the shop
• Maintain lead status notes, activity, and next steps in Salesforce
• Collaborate with Inbound Account Executives to support strong handoffs, demo alignment, and pipeline consistency
• Maintain a minimum of 75 dials per day
• Meet or exceed monthly goals for completed qualified demos and closed-won revenue
• Use AI-first workflows to test responses, talk tracks, and objection handling, then share what works with the team
• Attend weekly coaching sessions, 1:1s, floor syncs, and training with the methodology coach; review call recordings and metrics to act on feedback quickly
• Share insights from prospects with Sales and Marketing to improve lead quality and messaging
• Stay current on Fullbay product updates and customer pain points to drive relevant conversations
• Adhere to Fullbay rules of engagement and lead SLAs
• Maintain confidentiality and comply with applicable regulations
• Perform other duties as assigned

Required Skills and Qualifications

• Strong verbal and written communication skills, including persuasive communication by phone, email, or in person
• Natural curiosity and solid discovery instincts, with a structured qualification approach to move sales-ready opportunities forward
• Resilience and composure under pressure and rejection, using “no” feedback constructively
• Coachable, data-driven approach with comfort working with numbers and monthly goals, including reviewing calls and metrics
• Comfort using online meeting software, web conferencing tools, and CRMs or sales engagement tools such as Salesforce (Fullbay will provide training on the stack)
• Working knowledge of Google Workspace or similar web-based tools and the ability to learn new technology quickly
• Openness to process improvement, including adopting AI-first ways of working
• Strong organization and time management skills, with the ability to work independently in a fast-paced SaaS environment
• Proven success and over-achievement in a work or school-based setting
• Self-starter mindset with a positive attitude, confidence, and a drive to perform at a high level
• Team-oriented approach with the ability to juggle multiple priorities

Technology and Tools

• Salesforce
• Facebook leads
• Google Workspace
• Online meeting software
• Web conferencing tools
• Cell phone or computer-based phone

Physical Demands and Work Environment

• Regularly required to sit at a desk in front of a computer; uses hands to finger, handle, or feel objects and tools, including a computer keyboard and telephone
• Lifts and/or moves up to 10 pounds
• Frequently requires hands and arms for reaching; ability to walk and communicate effectively through speaking and listening
• Vision requirements include close vision, color vision, and the ability to adjust focus
• Noise level is usually moderate
• Operates a cell phone or computer-based phone and types on a computer keyboard while viewing a computer monitor